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We worked wit Alex on an issue we had, and he resolved this with great support. The APP now does everything we need and delighted the way it is working for us.
date not coming up when customer placing order. ( missing date
Dear Lily and May,
Thank you for your feedback regarding the issue on our app. We sincerely apologize for the inconvenience this has caused you :(
We understand how important it is to have a smooth ordering experience, and we are currently investigating the problem to ensure it gets resolved quickly. Your experience matters to us, and we appreciate you bringing this to our attention.
Can you please reply to this message and give us more details and screenshots about the issue on our store? We can also arrange a call if needed, so we check it directly for you.
Please don’t hesitate to reach out to our customer support team via Livechat or email: support@yanet.io. We’re here to help!
Thank you for your understanding.
Best regards,
Yanet Support Team
Great app, easy set-up, very caring support, focused on resolving issues swiftly. Alex from support was extremely kind & knowledgeable, gave us his full attention with a few issues we encountered, exceptionally great experience! Thank you
I’d like to express my heartfelt thanks to the team at Yanet for their outstanding support. They truly went above and beyond to resolve all the issues I was facing. I highly recommend their service!
It is awesome! I wish it integrated into the shopify order page better, so I could mark the status of pickup form the order page. But it works really good!
很高興使用這個應用程式，Alex幫助了我很多，他幫我從英文改為中文，非常感謝他，他是個很厲害的人!
I'm very happy to use this application. Alex has been a great help, translating for me from English to Chinese. I'm very thankful to him—he's an incredible person!"
Terrible customer service and a lack of quality install instructions are no-gos for me. I even scheduled a Zoom appointment, waited for 25 minutes, and no one showed up. I have wasted days trying to get help to make this app work. No more.
App does what it advertises in a straightforward manner. The support is also fantastic and quick. Highly recommend for adding dates/times for order delivery and pickup.
very easy setup ! love the idea and the app so far
Fantastic app with excellent features and the customer service was amazing, thanks to Alice I have a complete store