Customer service | Shipping and delivery
Pickupp: On‑Demand Delivery

Pickupp: On‑Demand Delivery

by Pickupp

Power your shop with our seamless delivery solution

3.7 of 5 stars(8 reviews)
Free to install. Additional charges may apply.
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On-Demand Courier

Create an order with us and we will courier to your doorstep in 2 hours, 4 hours or the next day, depending on your needs.

Most Affordable

We’re one of the most affordable smart logistics providers in Asia. Expect up to 30% logistics cost savings by using us.

Best 24/7 Tracking Capability

Receive real-time updates of every order. From GPS tracking to SMS notification, expect full transparency with Pickupp.

About Pickupp: On‑Demand Delivery

Pickupp is an on-demand delivery platform redefining logistics with its transparent customer-centric service and technology. Founded in 2016, the company has operations in Hong Kong, Singapore, Malaysia and Taiwan, providing logistics support to more than 20,000 businesses with a strong delivery team of over 100,000 delivery agents across all cities.

Pickupp specialises in flexible, tech-driven last mile logistics solutions that enable businesses of all sizes to scale and thrive. Through highly optimized batching and chaining technology, customers can book a delivery anytime without sacrificing speed and cost, while real-time GPS tracking provides end-to-end transparency.

Core Services:

  • 1 to 2-Hour Express Delivery
  • 4-Hour Same Day Delivery
  • Next Day Delivery
  • 1 - 3 Days Delivery

Core Features:

  • On-Demand, 7 days a week
  • 24/7 Real-Time GPS tracking
  • Insured delivery
  • Instant Proof of delivery: Photo & E-signature
  • Bulk Upload: Upload up to 1000 orders in minutes
  • No hidden cost: What you see is what you pay
  • Digital Dashboard: Organise and track every order with ease
  • Highly competitive rates. Businesses with bulk deliveries can expect special discounted rates of up to 20% off.

Built for Shopify store

  • Automatic delivery fulfilment: Send your order for delivery in the Shopify admin panel with just 1 click
  • Real-time delivery status updates: Expect direct updates in the Shopify admin panel once your parcel is picked up, enroute and delivered

Delivery service in 3 cities

  • Hong Kong
  • Singapore
  • Kuala Lumpur, Malaysia
  • Taipei, Taiwan

Media gallery

  • Integrated delivery order creation interface
  • Transparent delivery operations
  • Create Pickupp delivery order from order page
  • Transparent delivery service with Pickupp
  • Create Pickupp delivery order from order page
  • Real time delivery status right in admin page

Support

Pricing

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Only pay for what you courier. Starting from SGD$10, with no hidden fees! Special rates for shops with bulk deliveries.

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    38% of ratings are 5 stars
    (3)
  • 4 of 5 stars
    50% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    13% of ratings are 1 stars
    (1)
View all 8 reviews

Most recent reviews

Caro Patisserie

Rating
4 of 5 stars
Posted
July 18, 2021

The App is really helpful in automatically creating delivery orders directly from within Shopify. It saves us a lot of time in the fulfilment process. The app support could be better from a technical point of view, so that we could integrate more details from our orders such as delivery date and time . Overall very satisfied with the integration and the service as well.

perk by kate

Rating
4 of 5 stars
Posted
June 14, 2021

Good integration to have and it saves time re-entering the customer details and address. It also auto-fulfills and notifies customer on the tracking details. However you need to be careful to check the fulfillment location as Pickupp sometimes selects the wrong location. Overall still satisfied and would continue using it.

EC Proof

Rating
4 of 5 stars
Posted
June 8, 2021

A relatively good and efficient courier service with a web portal that is very user friendly. The integration with Shopify makes it pretty convenient too. What can be improved is that sometimes the courier takes more than 4 hours to arrive but there is no notification provided to highlight it to us and if the order has been accepted, we can't cancel it without incurring a fee, even when though it is way past our opening hours. This happens now and then, but overall it works well.

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