The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The App is really helpful in automatically creating delivery orders directly from within Shopify. It saves us a lot of time in the fulfilment process. The app support could be better from a technical point of view, so that we could integrate more details from our orders such as delivery date and time . Overall very satisfied with the integration and the service as well.
perk by kate
Good integration to have and it saves time re-entering the customer details and address. It also auto-fulfills and notifies customer on the tracking details. However you need to be careful to check the fulfillment location as Pickupp sometimes selects the wrong location. Overall still satisfied and would continue using it.
A relatively good and efficient courier service with a web portal that is very user friendly. The integration with Shopify makes it pretty convenient too. What can be improved is that sometimes the courier takes more than 4 hours to arrive but there is no notification provided to highlight it to us and if the order has been accepted, we can't cancel it without incurring a fee, even when though it is way past our opening hours. This happens now and then, but overall it works well.
Good integration to have and it saves me some time re-entering the customer details and address. It also auto-fulfills and notifies customer on the tracking details. However you need to be careful to check the fulfillment location as Pickupp sometimes selects the wrong location. Not sure how the algorithm works though and there's no option to select a default fulfilmment location. The only thing is you need to enter the parcel dimensions manually which is not surprising because Shopify does not have parcel dimensions built in too. So hopefully Shopify can come up with an attribute to enter parcel dimensions and Pickupp updates the integration. Overall still satisfied and would continue using it.
This company's service is unreliable. the courier service does not come on time and will not pick up their phones to answer. And when you cancel the the order for pick up they charge you 50% fee when no service was rendered. The customer service is bad as well, do not reply and have to wait online for very long time to get a response and they do not bother to have a service recovery, they will just copy and paste their standard replies online. Very bad experience with them. This review is written for Singapore service only not for any other region.
Dear Otah Otah, we're so sorry to hear about your negative experience about our courier service. Your feedback is really important to us and we would like to look into this further to see how we can improve and address it. Would you be able to drop us an email at firstname.lastname@example.org with your account details and experience?
Also, to clarify, we only cancel the order for pick up when a delivery agent has been matched to your order and is on their way to pick it up. Otherwise, it would be a full refund.
Once again, we would look forward to hearing from you. Thank you.
Our company uses this app for our deliveries. It is easy to use, efficient and quick. Will definitely recommend!
Simple to use integration for merchants looking for fuss free local same day deliveries in SEA regions such as Singapore, Hong Kong etc.
Adlina Anis prides itself on innovating to serve its customers as well as can be served. This having been said we were one of the first to provide Same Day delivery in Singapore. With Pickupp, we are more than happy to continue serving our customers with Same Day Delivery because sometimes its just best when you can receive your products on the same day. On top of this - the merchant and the customer can track exactly where our delivery person is on a live map so that I don't have to wonder where my deliveries are. This is by far - more useful in Singapore than NinjaVan, Roadbull, SingPost combined. I tip my hat off to the Pickupp team.