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Popup for the subscription doesn't load, app not working.
Simple app to crop and resize product photos within shopify. Also can change background colors easily.
The idea is great, but didn't work in my store, even I accepted the subscription it was showing all the time as inactive, when it seems it was working after selecting the images a press edit background took forever and when I push to import to the store it never worked, I installed it twice and still didn't work.
Hi there,
My name is David, and I am customer support representative at Picsart. Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and apologies for any inconvenience or frustration you may have experienced. We value all our customers and their feedback, whether positive or negative, as it helps us identify areas where we can improve and provide a better experience for our users. If it will not be a major inconvenience, could you please contact us via email at partner-support@picsart.com and provide more details so we can understand your specific concerns better and solve them as soon as possible?
Thank you once again for your feedback, and we look forward to your email.
Best regards,
David