Reviews (478)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for diversifying product offerings, especially in footwear and custom items, which boosts revenue. It features a user-friendly interface with helpful video tutorials and offers Express shipping and simultaneous style design capabilities. High-quality mockups and excellent customer support, including personal Skype calls, are also praised. Continuous updates and new product additions keep the platform fresh, making it a game-changer in e-commerce.

August 1, 2017

I have been working on my designs and defining what products I want to focus on and so far I believe that pillow profits is the best option in fullfilment ,,, I am hoping to enable the boots with urgency.

The Ugly Duckling Company
Colombia
19 days using the app
July 15, 2019

PillowProfits is a good company with fast reliable support, easy interface and it shows that they have put a lot of effort to create a fast import service of products with needed information on each item, BUT!

- The production time is ok, not more than that.
- They say that they will try to add regular items together with express items as express if you buy them mixed, don't rely on this...
- If you are within EU, be ready to pay import tax on each item or bulk. Not sure about US.
- 4 weeks for delivery is not optimal, but ok. What is not OK is having a delivery come from China with a tracking number with chinese information. You have no idea where the package is if you don't translate.
- Products are of good quality, but it's not of "real" quality of that makes sense. The boots e.g. feels cheap but looks good, so I do not feel that it's worth the standard retail price.
- Make sure you have a lot of policys protecting you, an annoying customer will be even more annoying with the slow (if any) process for fix.
- Learn standard SEO, you will need to optimize each item seperatly if you're serious.

I will give it 3 stars because it is a good company, but it's far from the best and I believe that they can achieve much more if they wanted to.

QuoteMyDays
Sweden
20 days using the app
April 1, 2017

Do not use this app, they are looking scammers.
They charge $30 for nothing and asking to add payment method first before you create the product.

I never seen this kind companies which charge for selling their stuff ..lolz

Yasirkhalil1
Pakistan
9 days using the app
April 16, 2017

Charging 30$ a month for promoting them and their products ? how come ? there are lots of competitors giving quality products as well with 0 monthly fees ... good luck with that

Yogasunflower
Israel
8 days using the app
July 25, 2018

Awful! I cancelled my subscription within the trial period and was still CHARGED! Tried contacting the support and NO ANSWER! REFUND MY MONEY IMMEDIATELY!

Beer Gears
United States
7 days using the app
November 25, 2018

Let me just preface my review by saying I WANT TO USE PP BADLY! Here's the deal. When I go to APPS in Shopify this pops up:

"Your session appears to have timed out. Please click Apps menu in your store admin, and then click the PillowProfits Fulfillment banner to resume working in this app. If you continue to have problems with this error, and cannot get into the app, it might be due to cookies being disabled in your web browser.
This has been known to happen with some people using the Safari web browser. You might try making sure cookies are enabled in your web browser, or try using a different web browser, such as Google Chrome.
We apologize for any inconvenience this may have caused."

So I contacted PP support regarding the issue that will not allow me to use the app. I keep getting bounced around and not one person has been able to help me fix it. I hear the owner is ridiculously obsessed with customer service - I don't think he'd be happy knowing this disgruntled individual is unhappy. (Note: I have a Mac with Google Chrome as my browser)

If anyone has had the same issue I would be grateful to learn how they fixed it.

Again, I have not used the PP App. This review is based on not being able to use it.

Street Rat
United States
7 days using the app
June 7, 2017

Not at all what it is advertised to be. Do your research before installing this app. It's definitely not worth the $30 a month.

Byker Gyrlz
United States
6 days using the app
October 9, 2018

I loaded this app, tried to use it - designing is awkward - and deleted it before the 7 day trial because I couldn't use it - and was still billed. Would not recommend.

AlligatorCigs
United States
11 days using the app
May 12, 2020

I tried to sign up for 30 day free trial. After 5 days, no reply, account approval. No response to any emails . I will not even attempt to use this app. Bad first date.

GrooveToob
United States
5 days using the app
Pillow Profits Fulfillment replied May 16, 2020

Hi,

Sorry you had a bad experience with the service. We are currently experiencing high ticket volumes from new users and we are prioritizing tickets from sellers placing orders with Pillow Profits.

Our response times are delayed for inquiries not related to orders.

We took a look at our registration request log and support emails and did not find an application for GrooveToob.

Let us know the store you applied for and we'll look into it. The support email is support@pillowprofits.com

July 7, 2017

this is amazing!!!! you can make anything with your picture!!! this is one of the most amazing apps i ever use. with this app alot of things can be done!! download it!!

Globalauthenticbrand
Malaysia
6 days using the app