Pixelfy: Multi Facebook Pixels , 70 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    68
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    1
July 28, 2023

The app seems great and seems to work so far but unfortunately the support is seriously lacking. Therefore, if you encounter a technical problem with the app or your pixel, you will be on your own...which is unfortunate. There is only one person available and if he's on vacation, sick or busy you won't get any response. This is not acceptable and this does not accord with shopify's standard where you have other dev that give you 24/7 support. Might have to delete the app ...

mobileclubfactory
Switzerland
About 1 month using the app
SpringApps replied August 6, 2023

Thank you for your feedback. We apologize for the limited support availability. We are a small team, but we are working on adding more support staff. Our response time has improved to 20 minutes. Your understanding is appreciated. We're committed to better serving you in the future. Thank you for your support!

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