Planet Discounts & Upsells

We installed this app specifically to overcome Shopify’s native discount limitations, which is exactly what third-party apps in this category are meant to do.

Instead of collaborating on possible solutions, workarounds, or technical alternatives, support repeatedly deflected by referencing Shopify’s discount engine. Something we already understand and the very reason we are paying for an external solution.

More concerning was the tone of communication. Rather than simply stating technical constraints, the representative escalated the situation unnecessarily, claimed to have reported the conversation to Shopify, and made vague allegations about our “behaviour” and “threats” without providing any specifics. This felt inappropriate and unprofessional in a standard customer-support interaction.

We asked one simple thing: whether the app could achieve our required discount logic through configuration, workaround, or development. A clear yes or no would have sufficed.

If your app cannot meet advanced discount scenarios, that should be communicated transparently, without intimidation, deflection, or insinuations.

Based on our experience, we would caution other merchants to carefully validate whether this app truly extends Shopify’s limitations before committing.

¡¡Es increíble!! LLevo un par de meses usándola y la verdad que la interfaz es súper intuitiva y chula. Fácil de manejar y con muchísimas opciones para hacer que tu la tienda convierta más (sin costes ocultos). El carrito lo hemos llevado a otro nivel, sin cargar la página... Pero lo mejor de esta app es, sin duda, su soporte. Me ayudaron a configurar todo desde el inicio, en vivo. Rapidísimos a la hora de resolver cualquier incidencia incluso llendo mas allá de donde les pertenece. Para nosotras en un 20 de 10. ¡¡No dudéis en ponerla porque funciona de verdad!!

Great support from Sergio, as always before! Thank you

Fantastic support team and very useful features. The app works smoothly, and whenever we’ve needed help, the team has been quick, clear, and truly helpful. We’re very satisfied and highly recommend it.

todo perfecto

Mismo comentario que en nuestra tienda B2C aplicable al B2B. La app presta todas las soluciones de promos y upselling necesarias. El soporte es muy ágil y resolutivo, atendiendo peticiones para añadir nuevos features.

Planet has helped us greatly in scheduling our different promotions and the best thing about it is their excellent customer service, always going above and beyond to help us with any issues or questions.

We love this app! It is a definite upgrade, feature-wise, to what we had been using before. We can schedule all kinds of promotions as well as tags and on-page banners. Planet simplified our processes a lot as we used to manually tag and untag products on promotion. Sergio and his team are extremely helpful. If you are struggling to find a substitute for soon-to-be-retired Script Editor, Planet is your go-to solution!

Sergio and the team have not only built an app that suits our needs but their support is second to none! Any issue we have had has been dealt with instantly and any request for extra features has had a positive response - they even customised the app code to make it work in our theme.

Imprescindible para vender más en Shopify. Planet Promotions nos ha permitido aumentar las ventas con facilidad gracias a todas sus funciones. Es muy intuitiva y potente, perfecta para gestionar promociones de forma profesional. ¡Muy recomendada!