Planet Discounts & Upsells

We installed this app specifically to overcome Shopify’s native discount limitations, which is exactly what third-party apps in this category are meant to do.

Instead of collaborating on possible solutions, workarounds, or technical alternatives, support repeatedly deflected by referencing Shopify’s discount engine. Something we already understand and the very reason we are paying for an external solution.

More concerning was the tone of communication. Rather than simply stating technical constraints, the representative escalated the situation unnecessarily, claimed to have reported the conversation to Shopify, and made vague allegations about our “behaviour” and “threats” without providing any specifics. This felt inappropriate and unprofessional in a standard customer-support interaction.

We asked one simple thing: whether the app could achieve our required discount logic through configuration, workaround, or development. A clear yes or no would have sufficed.

If your app cannot meet advanced discount scenarios, that should be communicated transparently, without intimidation, deflection, or insinuations.

Based on our experience, we would caution other merchants to carefully validate whether this app truly extends Shopify’s limitations before committing.

Great support from Sergio, as always before! Thank you

¡¡Es increíble!! LLevo un par de meses usándola y la verdad que la interfaz es súper intuitiva y chula. Fácil de manejar y con muchísimas opciones para hacer que tu la tienda convierta más (sin costes ocultos). El carrito lo hemos llevado a otro nivel, sin cargar la página... Pero lo mejor de esta app es, sin duda, su soporte. Me ayudaron a configurar todo desde el inicio, en vivo. Rapidísimos a la hora de resolver cualquier incidencia incluso llendo mas allá de donde les pertenece. Para nosotras en un 20 de 10. ¡¡No dudéis en ponerla porque funciona de verdad!!

Fantastic support team and very useful features. The app works smoothly, and whenever we’ve needed help, the team has been quick, clear, and truly helpful. We’re very satisfied and highly recommend it.

Mismo comentario que en nuestra tienda B2C aplicable al B2B. La app presta todas las soluciones de promos y upselling necesarias. El soporte es muy ágil y resolutivo, atendiendo peticiones para añadir nuevos features.

todo perfecto

excelente app, muy útil y versátil y con un gran servicio de soporte. Mejora la conversión del check out de manera muy notable

Super expérience. j'avais besoin d'une fonctionnalité qui n'existait pas, Sergio l'a créé pour moi ! sav vraiment top. je recommande

Equipo muy profesional y atento. Y la App con muchas posibilidades. Lo recomiendo!!

Planet has helped us greatly in scheduling our different promotions and the best thing about it is their excellent customer service, always going above and beyond to help us with any issues or questions.