Planet Discounts & Upsells

¡¡Es increíble!! LLevo un par de meses usándola y la verdad que la interfaz es súper intuitiva y chula. Fácil de manejar y con muchísimas opciones para hacer que tu la tienda convierta más (sin costes ocultos). El carrito lo hemos llevado a otro nivel, sin cargar la página... Pero lo mejor de esta app es, sin duda, su soporte. Me ayudaron a configurar todo desde el inicio, en vivo. Rapidísimos a la hora de resolver cualquier incidencia incluso llendo mas allá de donde les pertenece. Para nosotras en un 20 de 10. ¡¡No dudéis en ponerla porque funciona de verdad!!

We installed this app specifically to overcome Shopify’s native discount limitations, which is exactly what third-party apps in this category are meant to do.

Instead of collaborating on possible solutions, workarounds, or technical alternatives, support repeatedly deflected by referencing Shopify’s discount engine. Something we already understand and the very reason we are paying for an external solution.

More concerning was the tone of communication. Rather than simply stating technical constraints, the representative escalated the situation unnecessarily, claimed to have reported the conversation to Shopify, and made vague allegations about our “behaviour” and “threats” without providing any specifics. This felt inappropriate and unprofessional in a standard customer-support interaction.

We asked one simple thing: whether the app could achieve our required discount logic through configuration, workaround, or development. A clear yes or no would have sufficed.

If your app cannot meet advanced discount scenarios, that should be communicated transparently, without intimidation, deflection, or insinuations.

Based on our experience, we would caution other merchants to carefully validate whether this app truly extends Shopify’s limitations before committing.

Fantastic support team and very useful features. The app works smoothly, and whenever we’ve needed help, the team has been quick, clear, and truly helpful. We’re very satisfied and highly recommend it.

Sergio and the team have not only built an app that suits our needs but their support is second to none! Any issue we have had has been dealt with instantly and any request for extra features has had a positive response - they even customised the app code to make it work in our theme.

Planet: Bundles & Promos is a fantastic addition to our online store, offering the most diverse range of promotion mechanics we’ve seen. It’s not just the unique styling and intuitive promo marketing options that stand out; it’s the flexibility to tailor promotions in ways that really enhance the shopping experience. Working with Sergio and his team has been a carefree experience compared to other applications we tried initially. They’ve been incredibly responsive, customising aspects of the plug-in to meet the specific needs of our store and product selection. Their dedication to creating a bespoke setup for us has been invaluable, and we’re excited to continue our partnership with Planet for all of our promotional needs.

We love this app! It is a definite upgrade, feature-wise, to what we had been using before. We can schedule all kinds of promotions as well as tags and on-page banners. Planet simplified our processes a lot as we used to manually tag and untag products on promotion. Sergio and his team are extremely helpful. If you are struggling to find a substitute for soon-to-be-retired Script Editor, Planet is your go-to solution!

Thoroughly recommend this app for having basic and advanced features that native shopify does not. It has made the jump to shopify from magento much easier

We had spent many hours trying to find a working and suitable way of running volume discounts for specific products and bundle discounts in our store and encountered problems with all of them until we came across Planet and this app is brilliant and solved many headaches for us and is the best of all of umpteen apps for this kind of thing. Highly recommend!

Sergio and the team have been incredibly helpful in getting us set up. Their support has made the onboarding process smooth and efficient. The tool itself offers a fantastic variety of discounting options, providing us with the flexibility we need to meet our goals. We're excited about the potential and look forward to seeing what new developments they bring in the future.

Extremely disappointed with Planet Discounts & Upsells. We are on a high-tier plan expecting a functional tool and responsive service, but this app is full of bugs that constantly disrupt our store's checkout flow and discounts.

To make matters worse, their customer support is practically nonexistent. They seem to completely stop working after 4:00 PM, meaning if an issue breaks your store during peak hours, you are left stranded with broken features until they decide to respond the next day.

For a paid app handling critical revenue features like discounts and upsells, this level of instability and poor support coverage is completely unacceptable. Save yourself the headache and lost sales—look elsewhere.