Podbase: Print on Demand

Podbase: Print on Demand

Reviews (110)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
    108
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly praise this app for its superior product and print quality, which enhances customer satisfaction. They appreciate the fast shipping, efficient fulfillment, and seamless Shopify integration that simplifies setup. The user-friendly interface facilitates easy creation and customization of products like phone cases and MacBook covers. Features such as automated processes and a detailed reporting dashboard help merchants manage and scale their operations effectively. Exceptional customer service is frequently highlighted, with the support team noted for their responsiveness and helpfulness. The app's reliability and commitment to quality control, including thorough product checks before dispatch, are also greatly valued by merchants.

June 25, 2024

I had a highly disappointing experience with this company services. I ordered a custom phone case for a Galaxy S22 Plus and paid for express delivery, expecting the package to arrive within 10 days. However, after more than a week AFTER they ship the item, the tracking information had not updated.

I contacted the company and was informed after a delay of 2 days that DHL had lost the package and they would resend it. I waited another 3 days, but there was still no update on the tracking information or a new tracking number. I reached out again to ask for a refund, highlighting that their shipping information was misleading and unclear.

Despite my request, the company responded on after another delay of 2 days, stating that they had sent the package and that I could track it, even though I had explicitly told them not to. I decided to give them a bit more time, but as of today (25.06), there have been no updates. The tracking information still hasn't changed, and I haven't received any new tracking number or further communication.

This experience has been frustrating and unacceptable. Avoid at all costs if you value your customers.

FormaBonita
Israel
6 months using the app
1
1