PodOps | Order Management

Pod Ops is an order management system built specifically for custom print on demand. Created by the founder of Crown and Paw.

Your Entire Team in One Place

Add every team member to Pod Ops and work in one place. From support staff, to artists, to managers. Each user role has different permissions, as well as a unique user interface designed specifically to their needs.

Custom Order Flow

Enable or disable different processes to customize Pod Ops to your business needs. Choose to enable/disable image processing, artwork production, internal quality control, customer previews/approvals and more.

Automatic Order Assignment

Enable automatic order assignment to keep your orders flowing through your production line. Set maximum workloads for team members, to ensure nobody is overworked. No need to manually send orders to artists to design - we do it for you.

Customer Dashboard

Let customers track their order from the moment they pay you. They can follow their order all the way though your production line, through to receiving their parcel tracking number.

Automatic Emails

Set up automatic emails to contact customers with order updates. Let them know when the image they provided is not good enough to use. Let them know when their custom artfile is ready for approval. And lots more.

Customer Approvals

Reduce refunds and complaints with customer artfile approvals. Automatically email the customer and invite them to preview their order before it is sent to print. They can approve or request edits so that you aren't hit with a refund request for a product your customer doesn't like.

Post-Approval Upsells

Once your customer has approved their artwork, you can sell them the artwork they love on whatever products you wish to offer them, directly from their Pod Ops Customer Dashboard. All sales from Pod Ops will be shown in your Shopify Dashboard under the 'Pod Ops' sales channel. Note: Pod Ops takes a small commission on all post-approval upsells.

Sell Digital Downloads

Offer your customer the digital download version of their artwork once they're happy with it. Upon purchasing the digital file, Pod Ops will automatically deliver the file to them via email.

Reporting

Pod Ops will show you at a glance exactly how many orders you have in the order production line. Pinpoint potential problem areas and backlogs before they arise. Avoid delayed orders during the busiest times of the year.