Reviews (13,530)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through effective email sign-up and conversion features. They value its user-friendly interface, easy setup, customizable templates, and advanced targeting options. The app integrates seamlessly with Shopify and performs reliably on both desktop and mobile. Merchants also praise the responsive and helpful customer support, especially the efficient live chat service.

January 6, 2025

The app was great for a while, but just disappeared. My shop says that the app is still installed, but there's just a blank screen. I have no idea how long the pop-up hasn't been popping up.... :(

Henna Canada
Canada
Over 1 year using the app
CartKit replied January 9, 2025

Hi there!

We've looked into your account and checked all the settings, Everything looks good. The pop-up is working on your store.

Here's a screenshot: https://share.zight.com/Blum1jZA

January 23, 2025

might be a good App, in case it is working.
Wasn't able to generate a single lead, as the opt-in mail wasn't send. I informed support, but after more then a month, they did not come with a solution

homedecoronwheels
Germany
About 2 months using the app
Edited February 14, 2025

The app's top banner loads 3 seconds later than the other elements, making the design look unprofessional. I contacted support to fix the issue, but they insisted it was loading fine when it clearly isn’t. Instead of addressing the problem, they dismissed my concern. If you're looking for real support, this app is not the right choice.

AgozTech
United States
4 months using the app
CartKit replied December 20, 2024

Hi there, we've just reached out to you via live chat. Please note that the bug on your store was fixed yesterday :)

January 16, 2025

Installed their Add to Cart pop up this morning and it has COMPLETELY broken our site. All ADD TO CART buttons on our site have stopped working, so sellers can't buy anything. This is as bad as it gets, and yet there is absolutely no urgency on their part to fix this for us.

We deleted the app but the residual code is still on the site and has essentially SHUT DOWN OUR BUSINESS altogether. Utter garbage of an app with equally abysmal level of customer service.

The White Window Curtains
United Kingdom
About 20 hours using the app
September 30, 2024

I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark.

Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.

Pangama Jewelry
United States
5 months using the app
CartKit replied October 3, 2024

We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.

October 16, 2024

Great app but it is missing an essential feature: email confirmation. Without it, people and bots will input fake emails and when you try to send out a newsletter, you will get blocked by spam filters and even shopify for having too many bounced emails.

Peaches and Screams
United Kingdom
8 minutes using the app
CartKit replied October 19, 2024

Hi there, we've been waiting on Shopify to release double opt-in for App Developers for some time. Please see this thread: https://community.shopify.com/c/customers-discounts-and-orders/trigger-double-opt-in-notification-for-customer-created-via-api/td-p/1578729 . Totally understand the frustration. We will be looking into possible solutions and anticipate double-opt in availability built into Pop Convert in the future. Our CS team will reach out to you as soon as possible!

Edited August 27, 2024

The automation emails do not work. I spent a lot of time creating my templates and its been weeks without an update as to when the automation emails will work. I would ask everyone to look for a different app as they still have not given us an update nor do they know when it will work again.

The 1776® Community
United States
13 days using the app
September 18, 2024

Very bad and buggy! Go ahead...I dare ya to try and create an EXIT POP UP.
After an hour of pulling out your hair and speaking to the customer service and Technical team you're going to write a bad review like I am doing right now. I saved all the chats and screenshot them showing I asked for a supervisor three times and the original Support Tech kept trying to give me solutions that would not work and so he wasn't very well informed about how his position was supposed to be handled with customers. So in researching this app that was about 20 to 30 minutes on YouTube and other sites screwing around putting up up and installing it another 10 or 15 and then wasting over an hour trying to do the mess around on an exit intent at that doesn't work and now spending 5 minutes leaving this bad review. Are you very busy and don't have time to waste like me? Then avoid this app. If you live in your parents basement playing video games all day smoking byd then of course go ahead and try this app

Kurt Thompson
United States
About 4 hours using the app
CartKit replied September 20, 2024

Hi Kurt, we've just reached out to you. Please reply to our live chat and we'll get this sorted ASAP!!!

February 3, 2025

Ich kann noch nichts weiterempfehelen da ich die App grade erst gefunden habe ich kann jedoch sagen das der Support recht angenehm war.

Glart
Germany
14 minutes using the app
September 6, 2024

will give proper review after using

SiyariJewellers
India
About 6 hours using the app