Post Purchase Surveys
- Pricing
-
Free plan available
- Rating
- 4.3 (6)
- Developer
- Furvur Inc
Featured images gallery
# Post Purchase lets you easily ask your customers the most important questions on your order confirmation page * How did you find out about us? * Will you buy from us again? * How likely are you to recommend us to your friends and family? * Did you have a good shopping experience? * How can we improve? * And more... Customize your survey and ask as many questions as you'd like. Then view the responses in useful reports that's updated automatically. Even set up our app to automatically send...
Categories
Pricing
Free plan
Free
- Survey 1000 orders
- Customizable questions and designs
Starter plan
$7 / month
- Survey unlimited orders
- Custom CSS for survey form
Business plan
$14 / month
- Everything in the Starter plan
- Send reminders to complete survey by email
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (6)
This app provided a seamless integration into the customers order status page. It allowed be to collect some valuable feedback without any extra steps from the customers end. However, the survey randomly inserted the same survey two times and there was no way for me to correct this. Looked very unprofessional to have the same survey two times on the order status page. I reached out to Post Purchase support team for assistance and never received a response back. Overall, the app works great when it’s working. If you have any issues with the app, be prepared to get zero support from the company.
UPDATE: Post Purchase reached out and addressed my concerns in a very timely manner. I have revised my review from a 3 star to a 5 star due to them correcting my issue very fast.
Yikes! For some reason, customer emails weren't reaching our support (it was going to support@postpurchase.net instead of support@postpurchase.app). Finding out about a negative experience only when it reaches the reviews here isn't the way I'd like to do things. Nonetheless, issue has been resolved and we thank the merchant for their patience and understanding.
This is a very useful app to have after a customer purchases, being able to place a questionnaire on the order confirmation page. Sending surveys out by email is very time consuming, but with this, you just turn in on and everyone who purchases sees it.
For the future, I wish there were more options for the survey.
The app worked great for a long time. When it stopped displaying correctly for some reason, I contacted support and they delivered the fastest help I have ever experienced with an app developer. They managed to fix the issue within 1 hour after contacting them. You guys are amazing :-)
Easy to use, okay looking - for the future maybe just do it as pop-up messages after selling and not just list.
But my needs are fullfiled! :) thanks
Cool APP, But i would advice, to take less Space, it should ask one question at a time & once answered should display next question. it will look even better Coding wise & Look Wise.
Support
App support provided by Furvur Inc.
Resources
Developer
Launched
February 20, 2019