Marketing | Customer support | Reporting
Post Purchase Surveys

Post Purchase Surveys

by Post Purchase

Survey your customers on the order confirmation page

5.0 of 5 stars(5 reviews)
Free plan available
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Quick Setup

It takes only a few minutes to get set up and start collecting survey responses from your customers. 1-click installation.

Custom Survey

Ask your customers how they found out about you, why they bought, what their shopping experience was, and more.

Useful Reports

Generate useful reports from the data that's collected. Visualize the data in beautiful charts or have them sent to you automatically.

About Post Purchase Surveys

Post Purchase lets you easily ask your customers the most important questions on your order confirmation page

  • How did you find out about us?
  • Will you buy from us again?
  • How likely are you to recommend us to your friends and family?
  • Did you have a good shopping experience?
  • How can we improve?
  • And more...

Customize your survey and ask as many questions as you'd like. Then view the responses in useful reports that's updated automatically. Even set up our app to automatically send you reports when it's updated.

Why understanding your customer is important

Getting to know your customers is a key part in growing your business. When customers complete their check out, it's easily one of the best times to ask a quickly ask 1 or 2 questions to understand what motivated them to buy from you today.

By having a clearer understanding of your existing customers, you'll be able to refine and optimize your marketing to find more of the same customers to come back.

Features

  • Useful and detailed reporting
  • Flexible survey options and customizations
  • Automatic survey completion reminders by email (for customers who did not complete the survey) on our Business plan
  • GDPR compliant

Free Plan available

Post Purchase has a free plan (with no time limit) that lets you survey up to 20 orders per month. Please see our plans for details about features.

For unlimited orders, subscribe to one of our paid plans.

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Pricing

Free plan

Free

  • Survey 1000 orders

  • Customizable questions and designs

Starter plan

$7/month

  • Survey unlimited orders

  • Custom CSS for survey form

Business plan

$14/month

  • Everything in the Starter plan

  • Send reminders to complete survey by email

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 5 reviews

Most recent reviews

Roudbreck

Rating
5 of 5 stars
Posted
July 30, 2020

The app worked great for a long time. When it stopped displaying correctly for some reason, I contacted support and they delivered the fastest help I have ever experienced with an app developer. They managed to fix the issue within 1 hour after contacting them. You guys are amazing :-)

Small Wallets

Rating
5 of 5 stars
Posted
April 30, 2020

This is a very useful app to have after a customer purchases, being able to place a questionnaire on the order confirmation page. Sending surveys out by email is very time consuming, but with this, you just turn in on and everyone who purchases sees it.

For the future, I wish there were more options for the survey.

HawkSupplements

Rating
5 of 5 stars
Last edited
July 23, 2019

This app provided a seamless integration into the customers order status page. It allowed be to collect some valuable feedback without any extra steps from the customers end. However, the survey randomly inserted the same survey two times and there was no way for me to correct this. Looked very unprofessional to have the same survey two times on the order status page. I reached out to Post Purchase support team for assistance and never received a response back. Overall, the app works great when it’s working. If you have any issues with the app, be prepared to get zero support from the company.
UPDATE: Post Purchase reached out and addressed my concerns in a very timely manner. I have revised my review from a 3 star to a 5 star due to them correcting my issue very fast.

Developer reply

July 19, 2019

Yikes! For some reason, customer emails weren't reaching our support (it was going to support@postpurchase.net instead of support@postpurchase.app). Finding out about a negative experience only when it reaches the reviews here isn't the way I'd like to do things. Nonetheless, issue has been resolved and we thank the merchant for their patience and understanding.

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