CartHook Upsells

CartHook Upsells

Reviews (96)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
February 6, 2024

Platform is easy to use and Carthook support is super helpful and provides great insights on how to test and optimize funnels.

Pet Honesty
United States
Over 1 year using the app
May 15, 2023

I did extensive research on upsell apps and CartHook has proven to be the best. They provide the best design and customization we could find. Tina with the support team is always so kind and helpful! We've been using about a year now.

Jupiter Labs
Ireland
Over 1 year using the app
November 23, 2020

I like how simple it is use use. Since my makeup company started using it we have seen up sells every single day. Can't complain about that.

Hank & Henry
United States
Over 1 year using the app
CartHook replied November 24, 2020

Thank you so much for the positive rating, Hank & Henry! We're happy that you're happy, and we're looking forward to continuing to skyrocket your store to the next level with post-purchase offers. We appreciate your support :-)

March 24, 2023

So far, they have been really helpful, specifically Tina in caring for our business & getting the upsells to work. She's open to schedule at anytime so we could benchmark success.

Girls Who Lift
United States
Over 1 year using the app
November 8, 2022

This app does exactly what it claims to do! Simple set up, no code, and super easy to build custom offers to once a customer has checked out. We have seen loads of extra revenue coming in that would not have been there otherwise since all revenue driven from this app was revenue that would not have been there otherwise and doesn't hurt conversion rate since the offer does not show until a purchase has already been completed. The funnels are super powerful which allow for very tailored offers with if/then statements that determine which offers to show to each particular user. The support and team behind the app has been 10/10 as well, providing various tips and best practices to get the most out of their app. The only downside, which is a Shopify limitation, and not CartHook's fault, is that the offers do not show to users who check out via certain 3rd party payment processors, which means not all of your traffic that fit each funnel will see your offers. This is something I'm hoping Shopify resolves, which would make this app even that much more powerful since a high % of our traffic checks out with Sezzle/Afterpay for example.

Sparkle In Pink
United States
About 1 year using the app
December 2, 2021

This app is amazing if you want to make money on your website. A perfect way to get up your average order value.

ProLon® Fast
United States
11 months using the app
CartHook replied December 2, 2021

Thank you so much for your review! Increasing AOV and LTV is what we aim for here at CartHook. ProLon® Fast has definitely found the secret to post-purchase success, congrats!

November 22, 2022

App is working well. Easy to use and analytics are very helpful. Great customer service too! Tina is great and has helped us with ideas on different funnels.

Fulton Fish Market
United States
10 months using the app
September 4, 2022

I like the Carthook app. It's simple and easy to use. We have definitely increased our AOV with use of this app.

Tactical Force Gear
United States
9 months using the app
January 13, 2021

Been using this app for about a month now and it is great. Just yesterday for example I had 11 total orders, 7 of them had a Post Purchase Upsell through CartHook, which is really amazing! Just one thing though, unlike Zipify OCU, this app does NOT automatically add a tag to the orders in Shopify. I have raised this to them a month ago and they said they were working on it, but still it hasn't been added as a function. It is very important as most third party fulfilment apps do not recognise the PPUpsells.

ZUODU Umbrella
Seychelles
7 months using the app
CartHook replied February 9, 2021

Hi! Thank you for the review. We greatly appreciate your feedback.

Since our Post Purchase Offers app utilizes order editing instead of creating a new order, Shopify recommends requesting your fulfillment app to use the "create_at_max" in the Orders API and add a time buffer to ensure any order created within X minutes is not fetched at their default sync interval. Our recommendation is to delay order syncing with 3rd party fulfillment apps by 30-60 minutes.

We are continuing to build out new functionality, so stay tuned! Feel free to also reach out to our support team for any additional questions or feedback. Thanks!

December 1, 2021

We have done hundreds of thousands in revenue through cart-hook now and it has been pretty great for us. I wish there was a little more flexability on the upsell flows and how many offers you can create. I also wish you didnt lose historical test data. Other than that it has been perfect for our needs!

Slabway
United States
7 months using the app
CartHook replied December 1, 2021

Thanks for your review, we love Slabway here at CartHook! We appreciate your feedback, stay tuned for more great enhancements coming in 2022!