CartHook Upsells

CartHook Upsells

Reviews (90)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
November 8, 2022

This app does exactly what it claims to do! Simple set up, no code, and super easy to build custom offers to once a customer has checked out. We have seen loads of extra revenue coming in that would not have been there otherwise since all revenue driven from this app was revenue that would not have been there otherwise and doesn't hurt conversion rate since the offer does not show until a purchase has already been completed. The funnels are super powerful which allow for very tailored offers with if/then statements that determine which offers to show to each particular user. The support and team behind the app has been 10/10 as well, providing various tips and best practices to get the most out of their app. The only downside, which is a Shopify limitation, and not CartHook's fault, is that the offers do not show to users who check out via certain 3rd party payment processors, which means not all of your traffic that fit each funnel will see your offers. This is something I'm hoping Shopify resolves, which would make this app even that much more powerful since a high % of our traffic checks out with Sezzle/Afterpay for example.

Sparkle In Pink
United States
About 1 year using the app
September 4, 2022

I like the Carthook app. It's simple and easy to use. We have definitely increased our AOV with use of this app.

Tactical Force Gear
United States
9 months using the app
January 13, 2021

Been using this app for about a month now and it is great. Just yesterday for example I had 11 total orders, 7 of them had a Post Purchase Upsell through CartHook, which is really amazing! Just one thing though, unlike Zipify OCU, this app does NOT automatically add a tag to the orders in Shopify. I have raised this to them a month ago and they said they were working on it, but still it hasn't been added as a function. It is very important as most third party fulfilment apps do not recognise the PPUpsells.

ZUODU Umbrella
Seychelles
7 months using the app
CartHook replied February 9, 2021

Hi! Thank you for the review. We greatly appreciate your feedback.

Since our Post Purchase Offers app utilizes order editing instead of creating a new order, Shopify recommends requesting your fulfillment app to use the "create_at_max" in the Orders API and add a time buffer to ensure any order created within X minutes is not fetched at their default sync interval. Our recommendation is to delay order syncing with 3rd party fulfillment apps by 30-60 minutes.

We are continuing to build out new functionality, so stay tuned! Feel free to also reach out to our support team for any additional questions or feedback. Thanks!

December 1, 2021

We have done hundreds of thousands in revenue through cart-hook now and it has been pretty great for us. I wish there was a little more flexability on the upsell flows and how many offers you can create. I also wish you didnt lose historical test data. Other than that it has been perfect for our needs!

Slabway
United States
7 months using the app
CartHook replied December 1, 2021

Thanks for your review, we love Slabway here at CartHook! We appreciate your feedback, stay tuned for more great enhancements coming in 2022!

Edited January 19, 2022

Years ago, I heard a marketing guru say, "The best time to ask a customer for more money is right after they've just given you money." CartHook contributes nearly $10K/month worth of additional revenue in upsells -- we generally use a simple message of, "would you like an extra bottle for X% off?" The app is extremely easy to set up and use, and CartHook tech support is very helpful and quick to respond. Highly recommended adding this app to your Shopify!! :)

Jigsaw Health
United States
6 months using the app
CartHook replied January 19, 2022

Hi Jigsaw Health, thank you so much for your feedback! What amazing advice from that marketing guru, totally aligns with our vision here at CartHook. Cheers to many more years of additional upsell revenue!

- The CartHook Team

April 14, 2021

We're seeing great success with CartHook's post-purchase offers (+30% lift). The funnel was easy to implement and their team was very responsive when we reached out for guidance on best practices. Would highly recommend CartHook to any business looking to increase AOV.

Hope Health Supply
United States
6 months using the app
CartHook replied April 14, 2021

Wow, over 30% lift? You are killing it! Thank you so much for your review. Please let us know if you need anything else at all.

November 2, 2020

I'v been waiting for this app all my life. Can't wait to see the extra profits it brings me this holiday season.

sorta fancy
United States
5 months using the app
CartHook replied November 3, 2020

Thank you for the five-star review! The CartHook team is very excited to see your AOV skyrocket this BFCM! Cheers to a successful holiday :-)

December 16, 2020

Great upsell app. Generated a lot of revenue for me. Looking forward to upgrades to help customize offers more

VitalSleep®
United States
4 months using the app
CartHook replied December 17, 2020

Thank you for the five-star reply, VitalSleep! We're so thrilled to hear you're seeing great results with our app. Cheers to a successful 2021!

October 3, 2022

Carthooks support team made our funnels super easy to set up during our trial, quick plug n play. After generating more than our target revenue during the trial period, Carthook is now a staple in our apps and has continued to raise our AOV. A great low-hanging-fruit app to install. Highly recommend.

Mr Pool Man
Australia
4 months using the app
March 23, 2021

I have been waiting for Shopify to support something like this for 5 years. Nothing will drove your AOV's higher than Post Checkout upsells. As of the time of this review it only works with Credit Cards (not Shop Pay, PayPal, or other gateways) but hopefully Shopify will loosen the reins a bit here and allow support for other gateways. Should at least be able to do PayPal.

SideShaper
United States
4 months using the app
CartHook replied March 23, 2021

Hi SideShaper! Thank you so much for your review. We are glad to hear you are seeing an increase in AOV!

We also can't wait for Shopify to support wallets and other payment providers in the near future, stay tuned!