Post Purchase Surveys

Post Purchase Surveys

Pricing
Free plan available
Rating
4.0 (4)
Developer
Furvur Inc

# Post Purchase lets you easily ask your customers the most important questions on your order confirmation page * How did you find out about us? * Will you buy from us again? * How likely are you to recommend us to your friends and family? * Did you have a good shopping experience? * How can we improve? * And more... Customize your survey and ask as many questions as you'd like. Then view the responses in useful reports that's updated automatically. Even set up our app to automatically send...

# Post Purchase lets you easily ask your customers the most important questions on your order confirmation page * How did you find out about us? * Will you buy from us again? * How likely are you to recommend us to your friends and family? * Did you have a good shopping experience? * How can we improve? * And more... Customize your survey and ask as many questions as you'd like. Then view the responses in useful reports that's updated automatically. Even set up our app to automatically send... more

Pricing

Free plan

Free

  • Survey 1000 orders
  • Customizable questions and designs

Starter plan

$7 / month

  • Survey unlimited orders
  • Custom CSS for survey form

Business plan

$14 / month

  • Everything in the Starter plan
  • Send reminders to complete survey by email

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (4)

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 25% of ratings are 1 stars
July 30, 2020

The app worked great for a long time. When it stopped displaying correctly for some reason, I contacted support and they delivered the fastest help I have ever experienced with an app developer. They managed to fix the issue within 1 hour after contacting them. You guys are amazing :-)

Roudbreck
Luxembourg
10 months using the app
Edited July 23, 2019

This app provided a seamless integration into the customers order status page. It allowed be to collect some valuable feedback without any extra steps from the customers end. However, the survey randomly inserted the same survey two times and there was no way for me to correct this. Looked very unprofessional to have the same survey two times on the order status page. I reached out to Post Purchase support team for assistance and never received a response back. Overall, the app works great when it’s working. If you have any issues with the app, be prepared to get zero support from the company.
UPDATE: Post Purchase reached out and addressed my concerns in a very timely manner. I have revised my review from a 3 star to a 5 star due to them correcting my issue very fast.

HawkSupplements
United States
5 months using the app
Furvur Inc replied July 19, 2019

Yikes! For some reason, customer emails weren't reaching our support (it was going to support@postpurchase.net instead of support@postpurchase.app). Finding out about a negative experience only when it reaches the reviews here isn't the way I'd like to do things. Nonetheless, issue has been resolved and we thank the merchant for their patience and understanding.

March 2, 2021

The app looks as though it works fine, but we've being trying to find how to customise through CSS, as we cannot access this. Support haven't responded to multiple emails over the past week, so we must give the app 1 star for the non existent support.

The Wholefood Collective
Australia
13 days using the app
April 10, 2019

Cool APP, But i would advice, to take less Space, it should ask one question at a time & once answered should display next question. it will look even better Coding wise & Look Wise.

SaroshSalman
Pakistan
About 2 hours using the app

Support

App support provided by Furvur Inc.

Developer

Furvur Inc

26 Innisbrook Cres, Thornhill, ON, L3T 5B1, CA

Launched

February 20, 2019

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