PostCo Returns & Exchanges
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PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells.
Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns!
- Use AI to detect signs of return fraud
- Reduce refunds with bonus credit and instant exchange
- Upsell with exchanges for multiple & higher-value items
- Unlimited return rules and workflows to optimize your returns process
- Access built-in analytics and customer insights
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Gorgias
- Klaviyo
- Stripe
- USPS
- Australia Post
- Royal Mail
Categories
Return options
Labels and packaging
Managing shipments
Pricing
FlexReturn
Free to install
Customer-paid returns model
- Unlimited returns
- Checkout+ available
- Branded returns portal
- All features in Premium
- Instant exchange + AI agent*
Pro
$129 / month
- Up to 100 returns/month
- 2 return locations + unlimited carriers
- Checkout+ available
- Auto-approve returns
- In-app exchange
- International returns
- Email + workflow automations
- Instant exchange + AI agent*
14-day free trial
Premium
$239 / month
- All Pro
- Up to 200 returns/month
- Unlimited return locations
- Checkout+ available
- Storefront exchange (multi-item)
- Exchange upsells & bonus credit
- Apps & 3PL integrations
- Instant exchange + AI agent*
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (90)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, noting its customizable portal, seamless integration with shipping partners, and diverse backend features. They praise its reliability and the responsive support team that eases the onboarding process. Regular updates reflect improvements based on feedback, leading to significant time savings and reduced hassle in managing returns, enhancing both operational efficiency and customer experience.
We’ve been using PostCo as our returns and exchange portal on Shopify for a few years now, and we love it! The platform is intuitive for both our team and our customers and it has streamlined a process that used to take a lot of time.
The customisation options are great - from tailoring the portal to match our brand to setting detailed return rules that suit our workflows. It integrates seamlessly with our shipping partners as well, automatically creating labels without any manual steps on our end.
The support team have always been quick to respond, they are knowledgeable and genuinely helpful. Every question we’ve had has been answered promptly with clear guidance, giving us full confidence in the platform.
Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.
We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously.
The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back end that are tailored to fit our needs. It integrates seamlessly with our shipping partners, automatically generating labels and QR codes for customers with no steps needed from us.
The real standout is the support team. They're fast, knowledgeable, and genuinely helpful. Any questions we've had have been answered quickly with clear guidance, giving us complete confidence in the platform.
If you're looking for a smooth, customisable, and reliable returns and exchange solution for Shopify, PostCo is a fantastic choice. It's made our operations more efficient, and our customers and team happier.
Support
App support provided by PostCo.
Or visit their support portalResources
Developer
Launched
February 25, 2020
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