PostCo 360: Returns Center

PostCo 360: Returns Center

by PostCo

Fully-branded returns center for your store

4.9 of 5 stars(24 reviews)

Branded Return Portal

Customize your self-service return portal with your logo, colour theme, return policy and more.

Exchanges and Store Credit

Acquiring is more expensive than retaining customers - turn refunds into exchanges or store credit to retain your customers.

Integrated Return Shipping

Gain access to our global network of carrier partners by using your own carrier account, or one of ours.


About PostCo 360: Returns Center

PostCo 360 helps you power your store's very own returns center. Our platform enables you to brand your portal, start adding business logic, customize your own return policies and reduce cost of processing returns and increasing customer loyalty!

Build customer loyalty with your own branded return page

  • Control the look and feel of your return center with your logo, color theme, return policy and more
  • Personalize your return center with your own custom URL and preferred font
  • Customize your own set of return reasons, with the option for your customers to upload an image
  • Define your return options - whether it’s exchanges, store credit or refunds

Simplify and streamline your return workflow

  • Enable instant variant exchanges based on your stock availability in your Shopify inventory (Same Product Exchange)
  • Allowing exchanges for all items within your Shopify collections based on your returning products (Advanced Exchange)
  • Automate store credit in the form of gift cards or discount codes
  • Set up your return window to automatically disqualify overdue returns
  • Define ineligible products for returns (sale items, accessories, face masks and more)
  • Automatically restock resellable return items
  • Auto-approve all return requests
  • Inline comments to keep your team informed about the status of all return requests
  • Automated email notifications to keep your customers in the loop

Automate return shipping and label generation

  • Integration with 50+ carriers worldwide, including USPS, DHL, Australia Post, DPD, Hermes and more
  • Automate shipping labels from your own carrier account or simply use ours
  • Create multiple carrier options for your domestic and international customers
  • Define your own rules to enable either free or customer-paid returns
  • Enable in-store returns for your physical stores

Configure your own policy rules

  • Build and rank your own unique set of return rules with various conditions and outcomes
  • For instance, enable refunds only for faulty items, extended return window for international orders, store credit and exchanges for sale items and more

No integration required - it only takes minutes to get your very own return portal set up. We are happy to help you get started over a personal onboarding session!

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Starter

$29/month

  • Up to 20 returns a month
  • Up to 2 policy rules
  • Branded returns center
  • 50+ integrated carriers worldwide
  • Store credit refund automation

Basic

$49/month

  • All Starter features
  • Up to 100 returns a month
  • Up to 5 policy rules

Pro

$99/month

  • All Basic features
  • Up to 300 returns a month
  • Up to 10 policy rules
  • Advanced exchange
  • International returns label generation

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

peony AUS

Melisa has been a huge help with the setup of PostCo 360 to our online store. We are looking forward to streamlining our returns processes and making it as easy as possible for both our team and customers.

BEYOND By Bea

Thank-you Melisa for an excellent one on one demo. She took me through the app showing me all the important features and how they could best apply to my brand. I look forward to using PostCo 360 to build strong customer relationships through EASY online returns!

Kavala Collective

Since installing Post Co our returns and exchanges have become such an easy process! Everything is streamlined and easy for both our team and our customers. The installation was so easy and the team at Post Co was beyond helpful. Would highly recommend :)