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As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible.
The team at Post360 are responsive and always look to resolve any issues ASAP
One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did!
Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need.
On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works!
10/10, can only recommend!
Very user friendly UI, easy to use back end, and overall good App for Shopify exchanges/returns. The great thing is that the exchange can be done for differently priced items.
The customer service is also helpful when needed.
Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.
PostCo has transformed our online return process, making it incredibly efficient and simple for both us and our customers. Felicia has been very helpful with any needed customisations, ensuring a smooth onboarding experience. The system is easy to use and eliminates hassle, keeping customers informed every step of the way. We highly recommend PostCo for organising returns in your online store.
Life changing product, can't believe it took me so long to find it. Makes returns super easy and less stressful. Wanted to specially mention Veronica, she has been my go to for all questions and has been so unbelievably helpful and just a dream to work with. Thanks so much guys.
After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.
Post Co dealt with my customer service matter effectively. I am happy with their service. We are managing our returns through their service.
Been really helpful in helping us automate our returns. Thoughtful features in backend that are well thought-through. Worth the subscription.
I had the best onboarding experience with PostCo, and any issue or suggestion I've raised has been attended to. PostCo made our returns so much more time and cost efficient! Love the feature where we can automatically create an exchange order to reserve stock, but it stays on hold until the return is processed. Super easy integration with our SKUtopia shipping rates.