PostCo Returns & Exchanges

We’ve been using PostCo for our returns process and have been extremely happy with it. It has made a real difference to the way we manage returns, significantly reducing the number of support tickets and making the whole process much more streamlined for both our team and our customers.

The platform is very easy to use, and our customers find the returns process straightforward and intuitive. From a staff perspective, it has also made managing returns much simpler and more efficient.

For a fashion brand, we particularly appreciate how customisable PostCo is. It allows us to tailor the returns experience to suit our business and our customers, rather than having to work around a one-size-fits-all system.

Another real strength is the team behind PostCo. They are incredibly helpful, responsive and accommodating, and whenever we have needed support, they have been there to help us find a solution. It feels like they genuinely care about their customers and are willing to go the extra mile.

Overall, we are very happy with PostCo and would highly recommend it to other fashion brands looking to streamline and improve their returns process.

Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business

Love the experience - works great!

Couldn't be more satisfied! The support team is fast and efficient and the portal works very well

I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother.

The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!

The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent.

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They fixed that.

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The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.

We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team.

Certainly has streamlines our returns process and has allowed staff more time to work on other projects.

PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.

This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data.

The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide.

Thank you for a really great app!

We’ve been using PostCo as our returns and exchange portal on Shopify for a few years now, and we love it! The platform is intuitive for both our team and our customers and it has streamlined a process that used to take a lot of time.

The customisation options are great - from tailoring the portal to match our brand to setting detailed return rules that suit our workflows. It integrates seamlessly with our shipping partners as well, automatically creating labels without any manual steps on our end.

The support team have always been quick to respond, they are knowledgeable and genuinely helpful. Every question we’ve had has been answered promptly with clear guidance, giving us full confidence in the platform.