PostCo Returns & Exchanges

We’ve been using PostCo as our returns and exchange portal on Shopify for a few years now, and we love it! The platform is intuitive for both our team and our customers and it has streamlined a process that used to take a lot of time.

The customisation options are great - from tailoring the portal to match our brand to setting detailed return rules that suit our workflows. It integrates seamlessly with our shipping partners as well, automatically creating labels without any manual steps on our end.

The support team have always been quick to respond, they are knowledgeable and genuinely helpful. Every question we’ve had has been answered promptly with clear guidance, giving us full confidence in the platform.

Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.

Fairly simple process, which is great - very thorough support, unlike previous platforms we've been on. And always open to feedback and assistance with updating things for us as well.

We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously.

The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back end that are tailored to fit our needs. It integrates seamlessly with our shipping partners, automatically generating labels and QR codes for customers with no steps needed from us.

The real standout is the support team. They're fast, knowledgeable, and genuinely helpful. Any questions we've had have been answered quickly with clear guidance, giving us complete confidence in the platform.

If you're looking for a smooth, customisable, and reliable returns and exchange solution for Shopify, PostCo is a fantastic choice. It's made our operations more efficient, and our customers and team happier.

PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.

We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team.

Certainly has streamlines our returns process and has allowed staff more time to work on other projects.

Brilliant returns soultion for our Shopify store. Our customers find it simple and easy to use which has reduced our return emails and overall experience. Support team has been responsive and helpful. My only downfall was not knowing it would cost extra to receive QR on returns. Would defintely recommend.

Great app, lots of options for upselling if items are no longer available. Easy to use for my team

We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year subscription was renewed even though we won’t be using it for the full term. We reached out regarding a partial refund, but were told this wasn’t possible.

So easy to set up, able to speak to a human easily, this is a very well run app that has made things substantially better for our UX. 10/10 X