Reviews (90)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, noting its customizable portal, seamless integration with shipping partners, and diverse backend features. They praise its reliability and the responsive support team that eases the onboarding process. Regular updates reflect improvements based on feedback, leading to significant time savings and reduced hassle in managing returns, enhancing both operational efficiency and customer experience.
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We’ve been using PostCo as our returns and exchange portal on Shopify for a few years now, and we love it! The platform is intuitive for both our team and our customers and it has streamlined a process that used to take a lot of time.
The customisation options are great - from tailoring the portal to match our brand to setting detailed return rules that suit our workflows. It integrates seamlessly with our shipping partners as well, automatically creating labels without any manual steps on our end.
The support team have always been quick to respond, they are knowledgeable and genuinely helpful. Every question we’ve had has been answered promptly with clear guidance, giving us full confidence in the platform.
Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.
We've been using PostCo for our returns and exchange portal on Shopify for quite some time now, and couldn't be happier. The platform is incredibly easy to use, both for our team and for our customers, and has streamlined a process that was taking far too much time previously.
The level of customisation is excellent, from making the portal feel unique to our brand, to return rules in the back end that are tailored to fit our needs. It integrates seamlessly with our shipping partners, automatically generating labels and QR codes for customers with no steps needed from us.
The real standout is the support team. They're fast, knowledgeable, and genuinely helpful. Any questions we've had have been answered quickly with clear guidance, giving us complete confidence in the platform.
If you're looking for a smooth, customisable, and reliable returns and exchange solution for Shopify, PostCo is a fantastic choice. It's made our operations more efficient, and our customers and team happier.
Brilliant returns soultion for our Shopify store. Our customers find it simple and easy to use which has reduced our return emails and overall experience. Support team has been responsive and helpful. My only downfall was not knowing it would cost extra to receive QR on returns. Would defintely recommend.
We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year subscription was renewed even though we won’t be using it for the full term. We reached out regarding a partial refund, but were told this wasn’t possible.
Thanks for the detailed feedback and we're sorry to hear about your frustration, especially with exchanges and billing after your store merge.
We didn’t receive a support ticket on the exchange issue, so we couldn’t investigate sooner. We take this seriously and will look into it promptly.
On billing: a renewal reminder was sent before the annual renewal. Your refund request came about two months after the renewal date, which is outside our refund window. We understand the merge context and are open to discussing options.
We’ve been using PostCo to manage our returns and exchanges, and it’s been working seamlessly for our store. The app has made the returns process smooth and easy for both our customers and our team. The support team is also amazing — they’re quick to respond and always helpful whenever we have any questions or need assistance. Highly recommend PostCo to any brand looking to simplify their returns process and provide a better customer experience!
So easy to set up, able to speak to a human easily, this is a very well run app that has made things substantially better for our UX. 10/10 X
PostCo's support team are ultra responsive and will quickly jump on a call if needed.
Their portal is intuitive and the team are very helpful when setting up and making any changes to your return rules.
All in all the platform works really well for us and our customers.
Great software and most of all excellent support!
The best return platform ever. We went to Loop, and came right back in 2 months. Postco customize and improves based on merchant needs. 100% recomended.