PostCo Returns & Exchanges
Featured images gallery
PostCo is an all-in-one returns platform that helps you retain revenue and drive upsells.
Powered by AI, our Image Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience across your full product catalogue - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns!
- Use AI to detect signs of return fraud
- Reduce refunds with bonus credit and instant exchange
- Upsell with exchanges for higher-value items
- Unlimited return rules and workflows to optimize your returns process
- Access built-in analytics and customer insights
Languages
English, German, Danish, Spanish, French, Italian, Dutch, and Romanian
Works with
- Gorgias
- Klaviyo
- Stripe
- USPS
- Australia Post
- Royal Mail
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Basic
$49 / month
or $529.20/year and save 10%
- 20 returns/month
- 1 return location
- 1 carrier
- Same product exchange
- Auto-refund and store credit
- Auto-approval
- Email notifications
- Add-ons available
14-day free trial
Pro
$129 / month
or $1,393.20/year and save 10%
- All Basic
- 100 returns/month
- 2 return locations
- Unlimited carriers
- Unlimited workflows
- Advanced exchange
- International returns
- Instant exchange
14-day free trial
Premium
$239 / month
or $2,581.20/year and save 10%
- All Pro
- 300 returns/month
- Unlimited return locations
- Higher-value exchanges
- Bonus credit
- Apps integration
- Questions & insights
- Priority support
14-day free trial
Plus
$479 / month
or $5,173.20/year and save 10%
- All Premium
- 600 returns/month
- ERP and WMS integrations
- Custom integrations
- Dedicated accounts manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (80)
PostCo has made our return and exchange process much smoother and more efficient. The platform is easy to use, both for our team and our customers, which has helped improve customer experience and reduce support tickets.
The PostCo team has also been highly responsive and supportive. They were quick to answer our questions, receptive to feedback, and proactive in offering solutions tailored to our business needs.
Highly recommend!
We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.
Onboarding with PostCo was one of the best experiences I've had. Aisyah is a rockstar.
One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did!
Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need.
On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works!
10/10, can only recommend!
As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible.
The team at Post360 are responsive and always look to resolve any issues ASAP
Support
App support provided by PostCo.
Or visit their support portalResources
Developer
Launched
February 25, 2020
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