PostCo Returns & Exchanges
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Branded returns portal to retain & upsell revenue on your returns with exchanges & more.
PostCo is an all-in-one automated returns centre for brands to retain and upsell revenue on returns. With our seamless exchange experience, customers can easily exchange for any items at any price across your entire product catalogue! Recapture lost revenue with bonus credit on exchanges to discourage refunds, instant exchange and various retention rules. Optimize the entire returns process with our unlimited workflows, automated label generation, end-to-end notifications and more.
- Reduce refunds with bonus credit, instant exchange & more
- Earn extra revenue by allowing exchanges for higher-value items
- Automate shipping labels for domestic & international returns
- Unlimited policy rules & workflows to optimize your returns process
- Dive deeper into your returns through customer insights & analytics
Languages
English, Bulgarian, German, Danish, Spanish, French, Indonesian, Italian, Dutch, Romanian, Vietnamese, and Chinese (Simplified)
Works with
Gorgias, Klaviyo, Stripe, USPS, Australia Post, Royal MailCategories
All features
Labels and packaging
- Label creation
- Address validation
- Return labels
- Barcode scanning
- Shipping insurance
- Shipping rules
- Delivery dates
- Carrier selection
- Shipping rates
Managing shipments
- Order sync
- Real-time tracking
- Email notifications
- Order updates
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Discount code
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Labels and packaging
Managing shipments
Return options
Return management
Pricing
Basic
$49 / month
or $529.20/year and save 10%
- 20 returns/month
- 1 location
- 1 carrier
- Same product exchange
- Auto refunds and store credit
14-day free trial
Pro
$129 / month
or $1,393.20/year and save 10%
- All Basic
- 100 returns/month
- 2 locations
- Unlimited carriers
- Unlimited workflows
- Advanced exchange
- International returns
- Instant exchange
14-day free trial
Premium
$239 / month
or $2,581.20/year and save 10%
- All Pro
- 300 returns/month
- Unlimited locations
- Higher-value exchanges
- Bonus credit
- Apps integration
- Questions & insights
- Priority support
14-day free trial
Plus
$479 / month
or $5,173.20/year and save 10%
- All Premium
- 600 returns/month
- ERP and WMS integrations
- Custom integrations
- Dedicated accounts manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (88)
One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did!
Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need.
On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works!
10/10, can only recommend!
As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible.
The team at Post360 are responsive and always look to resolve any issues ASAP
Very user friendly UI, easy to use back end, and overall good App for Shopify exchanges/returns. The great thing is that the exchange can be done for differently priced items.
The customer service is also helpful when needed.
PostCo has transformed our online return process, making it incredibly efficient and simple for both us and our customers. Felicia has been very helpful with any needed customisations, ensuring a smooth onboarding experience. The system is easy to use and eliminates hassle, keeping customers informed every step of the way. We highly recommend PostCo for organising returns in your online store.
Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.
Support
PostCo can answer any questions you have about PostCo Returns & Exchanges.
Developer
Resources
Launched
February 25, 2020
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