PostPilot Postcard Marketing

Normally, I only do reviews when I asked but I actually came here to write the review because I am so impressed! I do not have that many abandoned carts because usually by the time the customer has added their shipping address, they finish up their order. I also have an aggressive abandoned cart email and pop up program to help clean up the carts that are abandoned BUT... there are still a few customers after three days who have not converted. This is where POST PILOT comes in! I have the abandoned cart email set at three days which means my other resources have been exhausted. I have been with post pilot just a little over a month. 6 abandoned cart post cards were sent. 2 were recovered! That is a 33% return after the other methods were exhausted. That is unreal! Ok, so I know this is a small sample size but WOWZA! I also ran some other campaigns. Now, I probably wasn't as strategic as I should have been since I included discount codes while I was running automatic discounts during the holiday season BUT... these cards brought the customers back to my site and they purchased. Do I still have tweaking to do? yes, you bet but I can see how this program is going to help me win back customers- especially those that never open up their emails! What makes this program so great is that you can really segment. Like for me, I did a segment where I had customers who allowed email marketing and one where they did not allow email marketing. I would have thought I would have had more response from those who did not allow email marketing but it was just the opposite. And let me tell you... their dashboard is so simplistic but in a really good and awesome way! My advice if for any reason you are hesitant... start off with the abandoned cart on automatic and give it 4-6 weeks. If you are not hesitant, dive right in with abandoned carts and so some little groups of testing. By the way, I learned about Post Pilot from Ezra Firestone... it came across one of my social media feeds and I could not be more grateful. I had a gut feeling that direct marketing would work and I had looked at other companies where you had to send 1000+ post cards and it wasn't automated like this. And then, I discovered post pilot due to that one little moment in time and it is like kismet! And... they helped me create my postcards! I mean, WOW! That is some awesome customer service. Yeah... you just can't go wrong. I am so very pleased with this marketing program.

Great app, great customer service, truly a top notch crew. Cannot speak highly enough of Tom, Julia et al. Super responsive and helped get our Campaigns going right before BFCM...in the days of IOS updates and questionable FB tracking this is the 'retargetting' you need

The customer service is fantastic! Easy to set up, clean interface and promising ROI. The art department will design for you, but we chose to design in house.

Very impressed with this app and the team. Super helpful!
Regular mail is still alive and works well!

Direct mail for a digital world. Awesome technology and service with competitive pricing come together in a powerful tool for highly targeted direct mail. PostPilot modernizes this tried and true advertising channel with a digital platform enabling personalized and rapidly deployed campaigns that support retention, retargeting and acquisition efforts based on customer behavior. Integrations with Shopify and Klaviyo allow for seamless interfacing with existing customer segmentation and digital marketing efforts. Developing and launching direct mail campaigns now takes hours and days instead of weeks and months.

Great service & idea. The Klaviyo integration makes it a breeze to automate postcard sending to lapsed customers. Support is also very responsive and understanding. I would recommend this company if you're looking for a direct mail solution that syncs with your digital marketing efforts.

We implemented this app quickly and had our first campaign out in less than a couple days. Results are starting to pour in and we love the feature of automation that helps us in our retention efforts. Highly recommend!

The customer service alone is worth the monthly cost! They helped me through the creation and implementation of my first campaign - designed the postcard, set up the segmentation, and launched the campaign at no extra cost. Highly recommend if you want to take your ONLINE presence OFFLINE to stand out from your competition.

The creators are onto something. Another marketing avenue for reaching current and future customers. Great support and good pricing!

Amazing app, concept and service. Everything worked fast and smooth. Their onboarding, design services and customer support is top notch. Our cards look great, integrate with Klaviyo and everything just works. Love PostPilot!