POWR Chat | Facebook Messenger , 135 reviews

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
    105
  • 13% of ratings are 4 stars
    18
  • 4% of ratings are 3 stars
    5
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and customization options. They highlight its ability to boost real-time customer communication, sales, and engagement. The integration with Facebook and the pop-up chat window are seen as beneficial, enhancing customer trust and accessibility. Merchants also commend the app's speed, performance, and professional appearance. The support team is noted for their prompt and professional responses. The app being free is particularly beneficial for new merchants.

Edited March 31, 2019

3-stars because they ask for the feedback as part of installation... I am not a fan of app developers asking for feedback before you even have a chance to use the product.
It was super easy to setup and install, but, I have yet to use it. Many people have said they will update the review... I will try to remember to do that as well.

Mellow Mammals
United States
About 2 years using the app
POWR.io replied March 31, 2019

Hi there! Rea here from POWr Support and I hope all is well with you today.

We greatly appreciate your feedback! This is definitely passed on to our content and engineering team and hope that we can improve this automated request for feedback in the future.

If just in case you'll encounter any troubles using any of our apps, please do not hesitate to send us an email at support@powr.io and we'll be more than glad to help. Have a great day!

February 22, 2019

just installed it and haven't really tried but they request for a review. so i'll give a 3 stars first. Set up is easy and you can modify it as you please. will update the review after using it in longer period. Good thing about this apps is FREE :)

Bambi Bikini
United States
5 months using the app
Edited April 30, 2020

The app works fine as promised - but the setup is terrible, since you are hooked on your subscription until you manually cancel on the Powr website.

Tobias Røder Shop ApS
Denmark
About 6 hours using the app
POWR.io replied April 30, 2020

Dear Tobias,

So sorry this is happening for you!

Thank you so much for e-mailing us. Due to an unusually high number of incoming requests, it might take us slightly more time to process an efficient reply for you. Nevertheless, please rest assured that a member of our support team will get back to you ASAP.

March 6, 2019

Good for free app however would prefer that user doesnt need to click on bubble to open the chat box showing the 'can i help 'etc message. ie no bubble just the chat box appear. Like most live chat IMs. Also annoying for user to have to login to fb messanger as I was logged in to my fb on comp but still was asked to login to fb messanger. Good for personal sites maybe

Wigoders
Ireland
28 minutes using the app
POWR.io replied March 6, 2019

Hi there,

Thank you for the feedback regarding the Chat app. I'll be sure to forward this over to our Product team, so they can refer to it for future product updates.

Edited February 21, 2019

Chat seems easy to set up... But they make you leave a review or contact them before you can take it live on your site. So all the review's you're reading are from people that are barely more experienced than you.
I'll update this review if I remember but also, that'll probably never happen.

UPDATE: After a quick test of the app, I am deleting this app. It does everything its promises, BUT it does something it didn't set expectations about ... the chat happens in a separate pop-up, and not in the chat window, as I, and probably all of my customers would expect. I'd be annoyed by that user-experience, so I don't want my customers to feel that same way.

Bodhi Floaty
United States
28 minutes using the app
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