Reviews (136)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly appreciate this app for boosting customer trust and engagement through its pop-up chat window, which has improved sales and customer service responsiveness. They find it easy to install and user-friendly, with customizable features like profile pictures, chat designs, and real-time communication options. The app also allows customization of colors, fonts, and placement to maintain website aesthetics. It is noted for its reliability and speed, and the support team is commended for being quick and helpful.
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3-stars because they ask for the feedback as part of installation... I am not a fan of app developers asking for feedback before you even have a chance to use the product.
It was super easy to setup and install, but, I have yet to use it. Many people have said they will update the review... I will try to remember to do that as well.
Hi there! Rea here from POWr Support and I hope all is well with you today.
We greatly appreciate your feedback! This is definitely passed on to our content and engineering team and hope that we can improve this automated request for feedback in the future.
If just in case you'll encounter any troubles using any of our apps, please do not hesitate to send us an email at support@powr.io and we'll be more than glad to help. Have a great day!
just installed it and haven't really tried but they request for a review. so i'll give a 3 stars first. Set up is easy and you can modify it as you please. will update the review after using it in longer period. Good thing about this apps is FREE :)
The app works fine as promised - but the setup is terrible, since you are hooked on your subscription until you manually cancel on the Powr website.
Dear Tobias,
So sorry this is happening for you!
Thank you so much for e-mailing us. Due to an unusually high number of incoming requests, it might take us slightly more time to process an efficient reply for you. Nevertheless, please rest assured that a member of our support team will get back to you ASAP.
Good for free app however would prefer that user doesnt need to click on bubble to open the chat box showing the 'can i help 'etc message. ie no bubble just the chat box appear. Like most live chat IMs. Also annoying for user to have to login to fb messanger as I was logged in to my fb on comp but still was asked to login to fb messanger. Good for personal sites maybe
Hi there,
Thank you for the feedback regarding the Chat app. I'll be sure to forward this over to our Product team, so they can refer to it for future product updates.
Chat seems easy to set up... But they make you leave a review or contact them before you can take it live on your site. So all the review's you're reading are from people that are barely more experienced than you.
I'll update this review if I remember but also, that'll probably never happen.
UPDATE: After a quick test of the app, I am deleting this app. It does everything its promises, BUT it does something it didn't set expectations about ... the chat happens in a separate pop-up, and not in the chat window, as I, and probably all of my customers would expect. I'd be annoyed by that user-experience, so I don't want my customers to feel that same way.