Thanks for your awesome review. We are very lucky to be your fulfillment partner.

Hello,
Sorry that you had bad experiences. We do have size charts for our items, and they are all available underneath them. You can easily put our size charts to your website. Sorry that your customer received a different color, im sure you already contacted us and a new one is shipped to your customer. There is a major stock issue right now, and only way to handle this is to substitute the items with comparable ones. A comparable shirt is a better shirt and a more expensive shirt than what you originally purchased. In case we are out of stock, our system checks at least 4 other brands to fulfill the order. There is no other way to fulfill the orders otherwise. The stock issue will increase during holidays. Only time we will contact you is when we are completely out of stock including the comparable items. Apparel manufacturers were closed for months, many brands already stopped manufacturing certain sizes and colors for 2020. Most of the brands will run out of stock, comparable option is the best solution at the moment. Unfortunately there won't be any other options for 2020. Once things get back to normal, we will be able to fulfill exactly the way you would like.

Thanks for your review. Actually our shipping costs are fixed, we don't charge $30 to ship a hoodie. We charge $8 plus $4 each additional hoodie, yet we don't ship hoodies by first class either. We are not sure how you come up with $30 shipping charge. All of our shipping rates are available under each item. If you had 4 Hoodies and 3 shirts, shipping will be $28, thats a very normal shipping rate to ship 7 items. " Few Hoodies and a shirt" means 4 Hoodies and 3 shirts total of 7 items that were delivered within 3 days for $28, its actually pretty cheap.