Prive Subscriptions

Another happy customer! I made the switch from Recharge (thank god!) and after researching many different subscription softwares, I landed on Prive and I am so glad I did! We have a very customized Shopify backend with different variants within a product needing different rules, so I was looking for something that would be able to work seamlessly (which is not easy) while also providing a lot of new features Recharge couldn't offer. Prive did not disappoint! They worked super hard during our onboarding to set it up they way I needed it and it looks beautiful! Their self-serve widget is great (slight learning curve but if you play around with it for a bit, it's actually quite simple) and offers a lot of customization, but it does lack a few functionalities I was seeking. With that said, I brought all the changes I wanted to my rep and their engineering team set it up quickly. We also ran into some front end widget issues and their head engineer got on an email thread with me the same day we found the problem to fix it, which was a huge relief! Overall, I am very glad I chose Prive and I look forward to continuing to grow my subscription side of the business with them! Well done, guys!

We switched from Recharge to Prive for our baby diaper startup, Kudos, and we've never looked back! Beyond having an incredibly responsive customer support team, Prive has greatly simplified and improved the experience for our customers. Before Prive, at least 15% of our support tickets were from users confused about how to log in to manage their subscription. Ever since implementing Prive and their seamless email/phone code check-in, the number of support tickets around this has dropped to almost zero. Similarly, not having to duplicate discount codes or worry about two checkout processes has greatly streamlined business operations for us. The team at Prive is extremely talented and with more analytics and consumer insights ahead on the product roadmap, we feel confident knowing that Prive is going to be covering all of our business subscription needs!

Prive is 100% better than Recharge. It is easy to use and instal and gives plenty of back end and front end customization that has increased our subscriptions and our retention.