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Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!
We’re sorry to hear about your experience following the Prive acquisition. This isn’t the experience we want customers to have, and we take this feedback seriously as we continue improving our support and processes. Thank you for sharing your perspective.
The Recurly team is great to work with! They know how to balance both tactical and strategic conversations. We've had a few bumps in the past couple months, but they do come back with root issues and future preventions. I think the improvements in their pipeline will really help us to level up too.
Thank you for the kind words! We appreciate your partnership and the trust you’ve placed in our team. While bumps can happen, we’re glad our focus on root causes and prevention has been helpful, and we’re excited about the improvements ahead.
The Recurly Commerce team is dedicated to helping your shop succeed. As a new Shopify user, the Recurlly Commerce team helped us set up the flow that made sense for the HeatSense shop. The feature set is robust and the set up was easy. We will be using them for both our D2C and B2B offerings. I highly recommend the team and product.
Thank you for the thoughtful review! We’re glad the Recurly Commerce team could help you get set up quickly and design a flow that works for HeatSense. We appreciate the recommendation and look forward to supporting both your D2C and B2B growth.
Update: We are currently looking for an alternative to Recurly to handle our subscriptions. We have been having difficulty with the product since Prive was acquired by Recurly and cannot get any support on our issues.
We are really excited that we found Prive. The integration into Shopify was a seamless one. Big shout out to our account manager Kai. She was easy to work with and held our hand throughout the process. I highly recommend Prive for those with a subscription model business.
Everything in life (& business) should be this easy!
Thank you so much for your feedback- so sorry you were looking for a phone number. While we don't have a call center currently, all of our clients have dedicated contact information for each individual customer success manager. If you have any issues, please do not hesitate to contact your CSM directly and we will respond ASAP. I know our team has since reached out to assist, but do let us know what features you are looking for and we will be so delighted to help. We are dedicated to making sure your positive experience is sustained and hope we can make up for the frustration you experienced today.
If you have a large subscription base to migrate, I would be cautious to use this app. I still have unresolved issues of their platform not triggering properly even after 6 weeks later, which they are still working to resolve. Also they were just acquired, which was unfortunate timing. Scared for the future and will be migrating away at the end of the year.
Thank you for your feedback. We understand that migrating a large subscriber base can be complex, and we regret that you encountered an issue during the process. Our team has been actively addressing the concern, and we're glad to have a solution now in place. We appreciate your collaboration throughout.
Our recent acquisition by Recurly marks an exciting milestone, bringing expanded resources, a broader roadmap, and enhanced tooling to support our customers’ growth. We look forward to continuing to support your business.
We have loved working with the Prive team- a great subscription app choice!
Transitioning from our previous platform, Prive stood out with its human-centric approach and advanced features. The onboarding process was smooth and the Prive team's responsiveness has been outstanding.
The user-friendly experience for both merchants and customers has made managing subscriptions a pleasure. The guidance and strategy provided by Prive have played a crucial role in our growth, and the robust data at our fingertips empowers our business decisions.
In a nutshell, Prive has been a game-changer for us. If you're considering a switch, we highly recommend it.
Doubled subscriptions in two months with Prive. Easy implementation and great results, couldn't ask for more.
An amazing app and team! The backend of the app is easy to use, simple, and very customer-forward. The Prive team is also incredible! They helped us launch in the middle of a site redesign, and we couldn't be happier with our choice to transition from the larger subscription platform.
Highly recommend Prive - you won't regret the transition!
It's been great working with the Prive team - they have been very adept at understanding the complexity in our subscription offering and have created a product that is significantly superior to other subscription vendors that we have previously worked with. Would recommend Prive to any business looking to build out a subscription offering.