Reviews (38)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
April 27, 2024

Installed the app but it is not working, and I have contacted support but they have not bothered replying. Why bother listing their app on the Shopify store, if their attitude is so lackadaisical that it destroys confidence in anyone considering spending money with them.

SlimtasticTea
United Kingdom
14 days using the app
Criteo replied May 3, 2024

Dear partner,

We sincerely apologize that you are running into issues with the app. Upon investigating, we found that our support team did respond to your inquiry on April ...

August 3, 2023

This company is a SCAM. Continues billing after I cancelled. Promised credits for unauthorized charges and never received. Save yourself the headache and take your business elsewhere

My Store
United States
3 months using the app
Edited January 2, 2024

Customer support for this app is woefully unhelpful - lots of 'bot replies' that never resolve issues. For such a big company, Criteo needs to do better for Shopify stores fronts - I was hopeful this app would be helpful for business growth - it could be if we could access the advanced features such as showcase ads connected to curated product sets - 24-48 hour support takes well over a week - ...

Darby Scott
United States
About 2 months using the app
October 19, 2023

I downloaded the application. I filled in all the information on the page I was directed to to open a Criteo account. Although it was said that we would get back to you within 48 hours, no one has responded for a week. Why are you uploading a system that doesn't work to the app store?

Turkish Gift Buy
Türkiye
19 days using the app
Criteo replied October 24, 2023

Hi there – We take this feedback very seriously. Our team reached out to you 1:1 over email and phone. We look forward to getting things back on track as soon as possible. – ...

January 2, 2024

i download the app, the try to create account, then i can't login, i contact support many times,send 3-4 emails, no one reply until now, it's been a week

tcomo
Hong Kong SAR
14 days using the app
January 25, 2024

Does not work. Created Criteo account, page is blank. Not linking to Shopify. Confusing and not user friendly. Waste of time.

Eurovital United Kingdom
United States
8 days using the app
Edited January 6, 2024

No Login works, no verification..nothing...no support. It looks like the company no longer exists. It would have been a good alternative.

tealove24 - Dein Teeversand!
Germany
4 days using the app