Product Auction

I am not tech savvy so I am certain I was a pest but I received nothing but patience and great service. My auction goes live in 2 days and I am so excited. This never would have happened without all the assistance I received. Thank you!

The app has a lot of potential but is plagued with bugs. One that needs immediate fix is that finished auctions are mass mailing bidders that didn't win the auction that they won, including the lowest bidders. I am getting emails from customers confused, making my business looking extremely unprofessional. I am a developer background and I understand the complexity of softwares but for $30 a month this bug should have never been introduced on production. PLEASE FIX THIS IMMEDIATELY and I'll change my review.

We've been running casual auctions through the Anvil Customs Facebook page for years, and as you can imagine at times it was confusing or clunky. The fact that this integrates with our already functioning Shopify store is excellent. I'm not terribly savvy at programming so I asked support for help to integrate the app and they took care of it all. I was thrilled, our customers are thrilled, and we're already seeing a return on our $30 a month investment. I suspect this app is only going to become more robust as time goes on, and I look forward to seeing it improve and grow.

This is the only auction option on Shopify, so keep that in mind. The app itself works well enough, but it's just a pain to set up. The instructions are written by people who have English as a second language, so they are very confusing to follow.

Honestly, you're better off getting the app and just asking Support to integrate it. It is much faster than trying to follow the instructions, getting stuck, then needing to contact them anyway.

Support is very responsive. The only issue is their emails are often like the instructions, often being difficult to understand. It can take quite a bit of back-and-forth to resolve something, but it does get done.

The 7 day trial becomes quite ridiculous, because in our case, we were still having conversations with Support about setting up the app when our first $30 charge appeared.

The app is missing a few basic features you'd expect from an auction app - like one-click restart for items that didn't sell (you need to create a whole new listing) - but again, if you're patient with Support it'll work.

We haven't tried the proxy or automatic bidding, so can't comment on that.

This is the best auction option in the store. I wish there were more functionality options but I have not had any problems with the app as it is designed to work. I was able to overcome the functionality limitations by having Webkul do some custom work. Their custom work is reasonable priced. It is far cheaper to have them customize this existing app to meet your needs then to build something from scratch.

4 starts because it has worked but not for everyone. Little wonky but seems like best option available on shopify app store.

Extremely dissatisfied with this app. I have had multiple complaints from my customers about it and have contacted customer support (which takes about 24hrs+ for EACH response.....so something I need fixes asap, takes several days to a week) with little to no help in regards to the problem, because it seems to be a flaw with the app itself. The winning bid does not go to the highest proxy bid, which in my opinion is absurd. It should go to whomever is willing to pay the highest amount and drop down above the second highest bid, like on Ebay. That makes the most sense to me as well as my customers. I was told by customer service that the winner is not the highest automatic bid. I believe this is a flawed system. I was told by customer service that the "Winner is the one whose bid has been posted first among the others." This makes no sense to me. I asked if there was a way to change it so that the highest bidding amount whether automatic or manual, would be the winner and when I got their reply, it mentioned nothing about that. This was the response I got: "No not the first person to bid. But before auction ends, in case of proxy bid there will be same bid happening by a multiple bidders, in that case it will be on the basis of time." What does that even mean?? I even tried troubleshooting the auctions and trying different types of bids, etc. and it was as though the app wasn't acknowledging the proxy bids, it wasn't registering properly. I placed a manual bid, my fiance placed a proxy bid, then I placed a proxy bid higher than his. Then, in order for it to show any new bids, he had to place a manual bid. My proxy bid was way higher than his, but by the end of the auction, he had won. Tell me how that is possible?? I would NOT recommend this to anyone who wants to keep their sanity. I wanted to love this app so badly, I'm very let down.

Update: Stayed with them clearly and added a star. The support channel for responses have been a little more speedy, however the proxy bidding doesnt look like its going to be fixed unless it comes by enough of requests or the feature. The issue I am having is getting mismatched RSS feed items, which I feel they will fix. Figured I would do an update and remove my last update as I was extremely angry with their support channel which seems to have been adjusted. I just seriously wish they would fix the issue with the amount people bid if they mistype it.

Almost Final Update: I am so close to just cancelling, we have had more problems then you can shake a stick at. Seriously on a wednesday its down??? Why would you create a script and not perform any maintennance on it and then we people have won an auction they cant check out. Even if you go to the app online, same thing. Just horrible all around

Update: This is getting horrible. Now we are down again, in a 3 day window! 3 day its broken again! I really wish there was another option. I cant help but keep these guys at 2 star till they fixed this PERM. I lose customers cause of this bs

Had a hiccup with the auction page, they had to recreate it but I lost 3 customers for them complaining it was down too long and unprofessional....

Update: So I had to uninstall to get this working again as they had an issue with their systems which caused no one to be able to check oiut. It is fixed but now im getting a syntax error. I had to pay for the RSS feed that is supposed to be done monday but now i have other issues

Update: Okay they fixed the link in the email it sends. Couple issue, sorry to keep ranting on but I want to show people whats going on behind scenes. They added the option to add this to a PAGE, AMAZING! Only issue is I have no idea where its pulling it from. I WOULD love an RSS or Atom feed so I can pull this up and when I put up a new auction I could do a multitude of things to make it more user friendly. Alert when a new item is added and so forth. Not a HUGE deal. Last thing is when you create an auction for an item it goes in its OWN section of an item (shopify auction) which I had to hide from menus because it just was messing up my spaces. It would be nice if it SOLD it as the item, so when they were reminded to do a review on an item it wasnt on an item that "didnt exsist (ie: shopify auction 8)". Thats not the biggest deal but its a pretty significant thing.

Biggest downfall: I use an app for iOS and android, even linking to this page with the div in it, it wont show thru the app. Again, this would be helpful if there was a way to have an RSS.

Another Update: Been emailing them for 3 days now with 0 response. I cant run anymore auctions because in the email they are using a link like this "https://{$shop_name}/a/bids/1/2/{$customer}" this cannot be used for a multitude of reasons I wont get into. They arent fixing it and its been broke for several days now. I am at the point of just throwing in the towel

Update: Found a work around, I made a collection and put that on my main page and have it show PRODUCT title NOT shopify auction and then it removes the glitch. I guess whatever. Still need a way to delete old auctions, AND offer 2nd chance for someone that doesnt end up buying it. Also next issue is the page that shows the auctions. What it does is create a "fake" product which if you know what your doing you can access this item and all the auctions are variants for that item

Update: Ok so here we are ONE last time. This is still so broken, when an auction is over and I set it 2 days it DOESNT delete. They dont respond to emails, they have horrible support, just let down.

Update: This could SO use a DIV that you could put on a page that would show the AUCTIONS. Or maybe even a collection that shows them. I guess I could manually do it. Well today I found a problem with the auctions, on the product grid item if on the main page it removes the 5th item in the row or the 4th or whatever is immediately after the item that is auctioned

Couple things; I have been using this for about 3 hours or so. I can tell you that its kind of silly to NOT be able to put a code up to have a page that lists all the auctions that are up. Also the way it looks when you put it on the product page is not the best; I will be re writing a lot of the CSS to make it look more fluid in design. It def has the possibilies of being really good and DEF a cool thought

So far it won't work at all. All I seem to get from support is that it works on their end. I've tested it, had other people try it nobody can get the auction to take the bid. I have to wait a full 24 hours for support to respond and when they do nobody has really looked into the issue. Only giving 2 stars because I did get a response.

Awesome Customer service and easy to work with. Help me customize the app that fits my website www.octotreasures.com thank you