I installed the app, which worked fine, but the app produced several errors and did not work, which I forwarded to the developers with screenshots.
I deleted the app and gave it a bad rating because I didn't receive a response from support even after 5 days - that's not right! I've always had the experience that you have to adjust apps and contact support, which has always worked so far - but no response at all is not okay.
Customer support never received any emails on your behalf. There was never any contact with the merchant to fix any of the mentioned issues. We aim to provide world-class customer service and have had a great reputation in doing so. It's unfortunate you had a negative experience and we would be glad to help you with any issues you are unsatisfied with. Please reach out to firstname.lastname@example.org to resolve any issues.
This is BY FAR the best auction app on the market. Auction Pro identified and adjusted to my "vintage" style theme seamlessly. The interface is easily navigable and very responsive. Seriously, within minutes you can have fully-functional auctions on your products. Registered customers can view previous bidders and set an automatic bid amount! Customers are also notified via email when they`ve been outbid. Auction Pro will speak for itself if you utilize the free trial. The statement "priority customer support" is without question a great understatement. My theme is WolfofShopify: an older theme with several translation errors resulting in a registration page without a first/last_name key. The Auction Pro app requires this information. I contacted email@example.com with the issue as described above. The Founder and Developer at EngineLaser responded to my email within hours. Our conversation made it clear I`d have to create html for a first/last_name field. I have absolutely no idea how to code. Jeffrey offered his assistance without hesitation. He inputted html to improve my website; ultimately, granting access to this incredible app within hours. A top-notch auction app with a customer-driven Founder and Developer. I`m sold! My sincere appreciation
A great app with excellent service. The best Shopify app for auctions that I know of. I am sure that this app will still get great extensions