Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to host live auctions on their websites. They praise its user-friendly interface, customization options, and seamless Shopify integration. Features such as automated emails and bid viewing profiles are appreciated. The app is known for its reliable performance, even with large auctions, and the support team is noted for their quick responses and custom work. Many merchants report increased customer engagement and a new revenue stream.

February 24, 2020

After 2 months of working with the developer, it has been confirmed this app is more of a beta product vs. something that can work seamlessly. They have stopped responding and refuse to help correct the issues know for their paid app. Auctions work on a cron ending time and while they end at the time they set, winning notification emails are not sent to winners promptly. It is at least a 2 hour lag for winning emails to be sent. This is a failure as we have auctions ending 2 minutes apart. Bidders won't be as willing to spend if they are not notified if they have won and how much they have spent promptly. Also, the active auction tab on our website is cluttered with closed auctions that do not clear out automatically. If you are looking for an app to work like ebay this is not one for you. If you are looking for an app you can get support during normal business hours of 7am - 7pm US time this app is not for you. Want to chat with support? Great, your options are 10pm - 5am U.S. Want to get answers to issues? Sure no problem, email them and wait a few days for them to get back with you stating everything is working when it is not. Again, if you are ok with a beta app that works close to what is advertised but has limitation this might be for you. It has cost us more business than helps. There have been plenty of other issues, as only what is mentioned in this review are issues they stat "cannot be fixed."

Whitlyn Aquatics
United States
Almost 3 years using the app
Webkul Software Pvt Ltd replied March 26, 2020

Hi, Hope you are fine.
With the calls setup with the support, all your queries were sorted and are fixed long back.
We do provide online support for the issues in the app and same was provided to you as well, multiple times.
We would be glad to assist you further too, so please connect in case of any more queries.

Edited April 11, 2021

You guys are total wack! After charging me, i got no support from you. Now the app is saying no more sessions...Worst Plugin everrrrrrrrrrrrrrrrrrr

United States
About 2 years using the app
Webkul Software Pvt Ltd replied April 12, 2021

Hi, Please excuse for the less satisfied experience.
The team is trying to get in touch from past 3 days, please do respond so we can actually check the issue.
Also we cannot access your online store, so please contact the hosting provider for the same : https://prnt.sc/11agktd
Its really necessary that you get this checked, as then we can check the store.
Team Webkul

Edited March 16, 2021

I don't know for those who got decent support, but I really didn't got one, and still asking for someone that really can guide me, I instead had someone that just came at me, setup his coding, no explanation, every time I ask something he give me a link guidelines where I need to figure out myself, well I already did a lot of the setup myself via your guidelines but I needed your support. I wanted a voice call, he told me to write it down. Well after the code setup , he didn't have the courtesy to run over help me verify if everything was working, which texts was white on white background and layout a bit off, if there is a decent guy that really give the time for a meeting, I will surely appreciate and change that review but I dont want anyone that are just here to just run their job without caring the result, thanks guys. email me at sales@cmwpearls.com

Hong Kong SAR
Over 1 year using the app
February 9, 2022

i was charged 4 months for junk this people, took my money $120 when i only used it during the 7 days free trial and ask one of their agents to cancel it
the app is terrible for auctions, doesnt even have interval time in between products, the only option is to list all of them at the same time.
also, good look trying to reach them, this app was advertised as a USA product not Asian country INDIA, so i had to setup an alarm at 1am to talk to an agent.
the app doesnt even allow you to list in bulk like ebay you have to watch youtube videos to understand their nonsense WOWWW csv files that if you're not familiar with it, is over! im disputing this charges right now
i need a full refund of $120 because i only tried to used for not more than 2 weeks

United States
4 months using the app
Webkul Software Pvt Ltd replied February 9, 2022

Hey, It’s very unfortunate that the app could meet your expectations and We’re very sad to see you go!
However, Please be informed that: This statement “when I only used it during the 7 days free trial and ask one of their agents to cancel it” is not correct. There is surely some miscommunication here. We checked all the support tickets & We received your request for canceling the subscription of the app on 29th January only and our team responded with the process of cancellation within approx 1 and half hours.

Even app cancellation/un-installation is something which we don’t have any control. This is something, Merchants need to manage from their Shopify store only.

Coming to the CSV feature: Please Note: Whenever We talk about a bulk operation, The CSV is the very common option that comes into the picture. Handling bulk operations via CSV is a very standard Method & is been getting used worldwide but since you had difficulty using this feature, We’d love to help you here & walk you through the entire process of CSV creation.

The support is available in your time zone as well. Kindly schedule the one-to-one meeting with us in your timezone from here: https://webkul.bookingcommerce.com/en/shopify-product-auction & Clear all the confusion. We’d love to assist you in getting things back on track! - Team Webkul

November 16, 2021

Used this app for a week during the trial. It worked great, then it stopped working and emailed support several times without any response. They continued to charge $30/month and never got anything done. I would love to get it working again but until support gets back to me, I can't recommend using this app at all.

Kung Fu Corals
United States
3 months using the app
Webkul Software Pvt Ltd replied November 17, 2021

Hi, Thank you for the review.
As we can check the support tickets, the team is in constant touch with you, and was helping you in every possible way. Here is one screenshot for your reference : https://www.awesomescreenshot.com/image/16906155?key=795a7ee07dca1b198236c3466751f2e5
Also you added the app on August 30th and removed it on 16th November, this is why you have been charged, as the trail period is for 7 days.
And if you still need help, do reply us and we will assist you.

September 4, 2021

Unfortunately, would not recommend we ran first auction and went with option that customer didn't need to subscribe. Auction ended none of the bidders checkout so we had email and they were not sent confirmation and link to checkout we have spent 2 days trying to figure this out. We also had to hire tech to add coding to set up it was not an easy set up. support had said we were all set and obviously we weren't.

Curated Home Decor
United States
2 months using the app
Webkul Software Pvt Ltd replied September 7, 2021

Hi, Thanks you for the review.
We can sense that you are not happy with the overall app experience, but as we can check the support has been trying to get in touch refer : https://tinyurl.com/yza28adl
Seems there is some confusion, please do respond to the support emails and we will assist you with all your queries.
Looking forward to hearing from you.

June 24, 2018


The instructions make no sense and when you contact to ask for help, they take DAYS to get back to you. Then, when they do - they don't fix the issue and you have to contact AGAIN. Then, when you actually get the auction going - it glitches and doesn't accept bids and doesn't send out emails and basically just ruined weeks of work AS WELL AS THE MONEY I PAID TO EVEN HAVE THIS USELESS APP.

I am demanding a refund for the money I spent trying to work with this company, they better give it for the terrible product and customer service.

United States
About 2 months using the app
September 7, 2021

Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond to - AFTER our auction was over. So much went wrong with this app that I had to send all of my customers who made purchases during the auction a free item to apologize for the messy process. This app made me lose credibility with some of my customers because it made us look incompetent. If you're thinking about doing an auction find another app or THINK AGAIN. This app is a mess and the developers don't care about you. Just a few of our specific issues: emails did not fire off to winners when they should, if they did fire off the links were broken and customers could not add to cart, when they could add to cart the prices were not the price they bid, some emails were sent to non-winners, non-winners were able to purchase items won by others...I could truly go on for ages. I have written several kindly worded emails encouraging the developers to refund us the $30 we spent on this app (mind you this is just as a courtesy as I paid my developer hundreds to create workarounds throughout the process and send individual emails so that we didn't have to rely on the faulty app. The developers have refused and saying that they will fix the problem now, but the auction has been over for weeks. Don't waste your energy on this app. Do literally anything else.

United States
About 2 months using the app
May 22, 2018

If I couldn't get our logo uploaded 12+x submitting the correct size andno tech support offering meaningfull help paying $30 per month is idiotic

Robinson Street Books
United States
About 1 month using the app
June 24, 2020

Not easy to use or plug the code. Set-up the schedule and no one called me. Can someone assist me in getting this set-up?

United States
30 days using the app
Webkul Software Pvt Ltd replied June 27, 2020

Hi, I think there is some confusion here, as we did setup a one to one session, and helped you setup the app.
Let me know if you need any other help.