Reviews (254)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling live auctions on their websites, boosting engagement and sales. They find the interface user-friendly, facilitating easy management of multiple auctions with features like real-time bidding and automatic notifications. The app performs well under heavy loads and integrates smoothly with Shopify. Support is frequently commended for being responsive and helpful in resolving issues, aiding with setup and customizations.

Edited June 25, 2021

Easy to introduce on website, customer service is amazingly quick and accurate. Especially Jyoti and Ayush who support me has been very helpful. I am very satisfied with this app so far. It would be great if there are more fashionable widget config designs and is a function that can change font too. 現状サービスと内容には非常に満足しています。

non selection
Japan
4 months using the app
April 15, 2019

I was looking for an auction app for a long time. Finally installed this app. Initially, i had some issues as i have limited coding knowledge. But i was super impressed by their developer support. You just have to raise a ticket and the team does the job for you in a quick TAT. Special mention for Neha from support team. One suggestion, they can open a chatbox cpnversation.

Cupidtrails
India
4 months using the app
January 19, 2022

I can definitely recommend using apps from Webkul. Quick and good service if you experience problems or want to make changes

One2Deal
Denmark
4 months using the app
Webkul Software Pvt Ltd replied February 10, 2022

Thanks for taking the time to provide this great feedback. We're really happy to hear your amazing experience ! Happy Selling :) - Team Webkul

January 11, 2023

support was very helpful when working on the SMTP setup. product works great and is relatively easy to get set up

GetComix
United States
4 months using the app
February 9, 2022

i was charged 4 months for junk this people, took my money $120 when i only used it during the 7 days free trial and ask one of their agents to cancel it
the app is terrible for auctions, doesnt even have interval time in between products, the only option is to list all of them at the same time.
also, good look trying to reach them, this app was advertised as a USA product not Asian country INDIA, so i had to setup an alarm at 1am to talk to an agent.
the app doesnt even allow you to list in bulk like ebay you have to watch youtube videos to understand their nonsense WOWWW csv files that if you're not familiar with it, is over! im disputing this charges right now
i need a full refund of $120 because i only tried to used for not more than 2 weeks

Jycboutique
United States
4 months using the app
Webkul Software Pvt Ltd replied February 9, 2022

Hey, It’s very unfortunate that the app could meet your expectations and We’re very sad to see you go!
However, Please be informed that: This statement “when I only used it during the 7 days free trial and ask one of their agents to cancel it” is not correct. There is surely some miscommunication here. We checked all the support tickets & We received your request for canceling the subscription of the app on 29th January only and our team responded with the process of cancellation within approx 1 and half hours.

Even app cancellation/un-installation is something which we don’t have any control. This is something, Merchants need to manage from their Shopify store only.

Coming to the CSV feature: Please Note: Whenever We talk about a bulk operation, The CSV is the very common option that comes into the picture. Handling bulk operations via CSV is a very standard Method & is been getting used worldwide but since you had difficulty using this feature, We’d love to help you here & walk you through the entire process of CSV creation.

The support is available in your time zone as well. Kindly schedule the one-to-one meeting with us in your timezone from here: https://webkul.bookingcommerce.com/en/shopify-product-auction & Clear all the confusion. We’d love to assist you in getting things back on track! - Team Webkul

December 22, 2021

Installed this myself, had one issue I couldn't get working, scheduled a call with support, and they had it fixed in 20 minutes. Amazing support for a $30 app!

Myers Quality Photographs - The Print Shop
United States
4 months using the app
Webkul Software Pvt Ltd replied December 23, 2021

Glad to know that you're having the amazing experience using the app. Please feel free to connect at support@webkul.com , If you need any further assistance ! - Team Webkul

February 8, 2022

Just the best customer service I've seen so far & the way the app displays on the site is amazing! Highly recommended!! 5 Stars all the way!!

Shiba Brew
United States
3 months using the app
Webkul Software Pvt Ltd replied February 10, 2022

Thank You for the super kind feedback. Always, Happy to help:) In case of any further help, Please connect at support@webkul.com - Team Webkul

September 15, 2019

I used this app to help me sell products that I found really hard to put a price on myself, ie artwork. I booked a time slot to get online chat support on integrating the app on my website and it all went so smoothly. The support was very clear and friendly, My first auctions have just finished and been paid for without any hitch, so I came straight here to leave a deserving 5 star review :)

Kim Haskins Art
United Kingdom
3 months using the app
Webkul Software Pvt Ltd replied September 16, 2019

Hi, Thank you for the review.
Really nice to know, that the support team was able to help you and you have your auctions running :)
Please feel to write to support team if you have any query.

December 4, 2019

This has been an awesome app to help keep customers coming back to my store to see what new products are up for auction or to just purchase. The auction function helps push winners to add to their purchase as well. The support staff has been amazing with response times and fixing any tweaks I would like for my shop. Very kind and professional!

ryancomicguy
United States
3 months using the app
October 19, 2022

The support team was very helpful in setting up my first auction. They were quick to answer all of my questions.

Julia Barger Art
United States
3 months using the app