Reviews (254)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling live auctions on their websites, boosting engagement and sales. They find the interface user-friendly, facilitating easy management of multiple auctions with features like real-time bidding and automatic notifications. The app performs well under heavy loads and integrates smoothly with Shopify. Support is frequently commended for being responsive and helpful in resolving issues, aiding with setup and customizations.

April 14, 2023

Great app. This is precisely what I was looking for. Active support from the team, they are helpful and addressed the concerns and settings I need.

Cardvo
United States
2 months using the app
July 25, 2017

We've been running casual auctions through the Anvil Customs Facebook page for years, and as you can imagine at times it was confusing or clunky. The fact that this integrates with our already functioning Shopify store is excellent. I'm not terribly savvy at programming so I asked support for help to integrate the app and they took care of it all. I was thrilled, our customers are thrilled, and we're already seeing a return on our $30 a month investment. I suspect this app is only going to become more robust as time goes on, and I look forward to seeing it improve and grow.

Anvil Customs
United States
2 months using the app
Edited May 19, 2024

Sadly, I cannot recommend this app in it's current form. We have been using it for years now and it keeps failing to work properly. The support answers promptly, but insured me two times that it has been fixed and won't show up again - but it did.
The live chat support also did not work and I am not receiving anything back from their email. We trusted in this application for years, but are forced to look into alternatives or close down our business.

remixx:auktionen
Austria
Almost 3 years using the app
June 9, 2022

Setup was easy, and I just had my first support ticket and the chat was super fast and responsive and got my issue solved within minutes. Really liking this app so far!

waymore4wayless
Canada
About 2 months using the app
Webkul Software Pvt Ltd replied June 9, 2022

We're so glad to hear your great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

Edited October 8, 2020

I have just started with this app, so far I am very pleased! They have been SUPER helpful in the setup process, quick and knowledgeable. I have a very old template and the app is even compatible with it. I was a little daunted at first, as I couldn't find much info about the app online before I started my free trail, but learner manuals are provided once you set your first meeting after sign up.

Gold Bug
United States
About 2 months using the app
February 24, 2020

After 2 months of working with the developer, it has been confirmed this app is more of a beta product vs. something that can work seamlessly. They have stopped responding and refuse to help correct the issues know for their paid app. Auctions work on a cron ending time and while they end at the time they set, winning notification emails are not sent to winners promptly. It is at least a 2 hour lag for winning emails to be sent. This is a failure as we have auctions ending 2 minutes apart. Bidders won't be as willing to spend if they are not notified if they have won and how much they have spent promptly. Also, the active auction tab on our website is cluttered with closed auctions that do not clear out automatically. If you are looking for an app to work like ebay this is not one for you. If you are looking for an app you can get support during normal business hours of 7am - 7pm US time this app is not for you. Want to chat with support? Great, your options are 10pm - 5am U.S. Want to get answers to issues? Sure no problem, email them and wait a few days for them to get back with you stating everything is working when it is not. Again, if you are ok with a beta app that works close to what is advertised but has limitation this might be for you. It has cost us more business than helps. There have been plenty of other issues, as only what is mentioned in this review are issues they stat "cannot be fixed."

Whitlyn Aquatics
United States
Almost 3 years using the app
Webkul Software Pvt Ltd replied March 26, 2020

Hi, Hope you are fine.
With the calls setup with the support, all your queries were sorted and are fixed long back.
We do provide online support for the issues in the app and same was provided to you as well, multiple times.
We would be glad to assist you further too, so please connect in case of any more queries.

Edited November 21, 2022

Had a rocky start, but stayed in communication with the Webkul folks, they figured out which part of their code was creating an error on our site - and they were quick to get it fixed and updated. I've found the interface is easy to use, and they have options that aren't included in any of the other auction apps - an essential bonus for us. Very happy to have this as part of our store now.

Bitters & Bottles
United States
About 2 months using the app
March 14, 2022

The app performs great and does everything it needs to for a smooth auction. The support service is amazing! They'll guide you with ease.

Saleha Art
Canada
About 2 months using the app
Webkul Software Pvt Ltd replied March 30, 2022

Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul

March 5, 2021

Great app and team. We recommend them strongly. Support is super responsive and helpful. Auctions are simple and clean-looking

Hobby Stadium
Canada
About 2 months using the app
June 6, 2023

Asim was very helpful. I will be using this app again, i used with great success. Thank you for your support!

Whispering Pines Farm
United States
About 2 months using the app