Reviews (256)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling on-site auctions, enhancing customer engagement and sales. It supports various auction types and offers features like customization options, automated emails, and user profiles. The interface is user-friendly, and the app integrates well with Shopify, ensuring efficient bid processing. The support team is noted for being responsive and helpful in resolving issues and assisting with onboarding and customization, despite some technical glitches.

September 7, 2021

Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond ...

NatterDoodle
United States
About 2 months using the app
May 22, 2018

If I couldn't get our logo uploaded 12+x submitting the correct size andno tech support offering meaningfull help paying $30 per month is idiotic

Robinson Street Books
United States
About 1 month using the app
June 24, 2020

Not easy to use or plug the code. Set-up the schedule and no one called me. Can someone assist me in getting this set-up?

kalaniandwolf
United States
30 days using the app
Webkul Software Pvt Ltd replied June 27, 2020

Hi, I think there is some confusion here, as we did setup a one to one session, and helped you setup the app.
Let me know if you need any other help.

May 7, 2017

Extremely dissatisfied with this app. I have had multiple complaints from my customers about it and have contacted customer support (which takes about 24hrs+ for EACH response.....so something I need fixes asap, takes several days to a week) with little to no help in regards to the problem, because it seems to be a flaw with the app itself. The winning bid does not go to the highest proxy bid, ...

Brookes Customs
United States
27 days using the app
May 27, 2022

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail.
The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from ...

KingsPIER vintage
Canada
12 days using the app
September 5, 2019

Complete garbage. The app works fine I suppose, despite being glitchy, but the real issue is the company that made this. The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job. Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me. Ridiculous.

Avoid this ...

pmbspot
United States
9 days using the app
Webkul Software Pvt Ltd replied September 5, 2019

Hi, Thank you for the feedback and appreciate you taking time for the same.
We would like to address some of the points mentioned in the review :
1) The most I can get from ...

Edited June 21, 2018

This app is not very user friendly and very difficult/confusing to figure out configuration if you are not a coder. It is very difficult/confusing to even maintain if you even ended up hiring someone else to configure the app to your store for you. (which is what I did.) My shopify expert/professional coder couldn't even figure the app out without needing to reach out to the app developers to ...

Lindsayrappart
United States
7 days using the app
October 22, 2016

Difficulties plugging into the online store. The count-down clock jumped around and shut down 5 minutes early at the end of the auction preventing smart, competitive bidders from getting their final bids in- this happened 2 times in a row.

Jake Weidmann
United States
7 days using the app
January 6, 2019

Hi,

Regarding to our uninstalling the App, (we had installed the free trial version to see if it would work for us) since the App doesn’t work, doesn’t accept any bids.

As soon as we have been informed by our clients we have consulted to you by chat and email but couldn’t get any support in time.
The only solution was to uninstall the App.

Due to this, we have lost our clients’ confidence and ...

Mitsume Bookshop
Japan
6 days using the app
December 3, 2016

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process.

Very frustrated and angry. Wasted a huge amount of time on this

The Positive Action Shop
United Kingdom
4 days using the app