Fordeer: Product Labels&Badges

Fordeer: Product Labels&Badges

Reviews (305)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    294
  • 1% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product presentation with customizable labels and badges, noting its user-friendly interface and variety of design options, including real-time previews available on the free plan. They praise its reliable performance and exceptional customer support, especially highlighting the responsiveness of team members like Phoebe. Support is easily accessible via live chat, ensuring quick resolution of issues.

September 2, 2024

Errores constantes y pésimo servicio al cliente.

Muebles América
Chile
6 months using the app
Fordeer Team replied September 6, 2024

Hello there,

Thank you for taking the time to share your feedback. We understand your disappointment with the recent experience you had with our app.

We apologize for the label display issues you encountered. Our recent updates may have caused some unforeseen problems. We're actively working to resolve these issues and ensure a smoother experience for all users.

We also acknowledge the inconvenience caused by our delayed response due to the Independence Day holiday. We're committed to expanding our support team to provide assistance to customers worldwide, regardless of time zones.

It saddens me to see you leave, as your satisfaction is our top priority. We hope to have another opportunity to serve you and make things right.

Thank you again for your feedback.

Best regards,
Fordeer Team

March 6, 2024

no sirve y tocaba editar codigo para poder habilitarlas lo cual se hizo muy confuso

Diversivibe
Colombia
About 16 hours using the app
Fordeer Team replied March 8, 2024

Hi dear,

Firstly, please accept our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced.

Regarding your concerns about adding code to the theme, I'd like to clarify that our app does require this step to seamlessly integrate with your website. This ensures that the labels display correctly and function as intended. We understand that modifying code can be confusing, and we are so sorry for that.

Your feedback is incredibly valuable to us, and I want to assure you that we're fully committed to resolving your concerns promptly. Since you are currently using our app, could you please grant us access to your admin page, our team will investigate and provide the necessary support? Rest assured, your issues will be escalated to our developers and resolved within a few hours.

We are eager to discuss your needs further and find a satisfactory solution together.

Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns.

Best regards,

Fordeer Commerce.

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