Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing Shopify store presentations with customizable labels and badges that spotlight bestsellers, discounts, and new arrivals. They praise its user-friendly interface, real-time previews, and extensive customization options, noting its smooth performance and easy installation. The support team is consistently commended for their quick and effective assistance via live chat, greatly improving the user experience.
Refine
-
By rating
I've been using Product Badges & Label Design for my Shopify store, and it's been a game-changer! The app makes it super easy to add eye-catching badges to products, helping highlight bestsellers, discounts, and new arrivals.
Disappointing experience with this app and their support team. Despite upgrading, the variant functionality is completely broken. When I reached out to support, their solution was to have me upgrade AGAIN and then manually select every single variant individually - completely defeating the purpose of having filter options like tags and discount amounts in the first place.
The support team seemed unwilling to properly investigate the actual issue and instead pushed for another paid upgrade as a "solution." This feels like a lazy response and poor customer service. The app should work as advertised after the initial upgrade, and the filtering system should function properly without requiring tedious manual selection.
Save your money and look for alternatives. The app fails to deliver on its basic promises and the support team seems more interested in upselling than fixing problems.
Hi there,
Thank you for bringing your experience to our attention. We’re writing to you regarding your recent 1-star review and your interaction with our support team.
We were very concerned and disappointed to learn about your experience. First and foremost, please accept our sincere apologies for the unprofessional manner in which our support team responded to your questions. This is completely unacceptable and does not reflect the standards of customer service we aim to provide at Fordeer. We are taking this matter very seriously and have addressed it directly with the support agent involved. We are retraining our team to ensure all communication is respectful, helpful, and empathetic.
Secondly, we also want to explain about the app settings you were asking about. We get that you were frustrated, and we're sorry things weren't clear. Sometimes, getting exactly what you need in the app takes a little time for our developers to work on. We should have explained that better. Our dev team is fixing the app to make it easier to understand and avoid problems like this in the future. Thanks for pointing this out – it really helps us make things better.
We know it can be hard to get a good feel for an app right away, especially if things don't work perfectly at first. We've helped lots of happy customers, but we know we messed up with your experience, and we take that seriously.
We value you as a customer and want to earn back your trust. We know saying sorry isn't enough, but we're working hard to learn from this and make our service better. We hope you'll give Fordeer another try and see the improvements we've made. One of our team members emailed you – please reply when you have a chance so we can talk more and try to make things right.
Best regards,
Fordeer Team
This app has lots of good function. for putting badge. anywhere on the product page and also on collection page. and the cost is apceptable. good service and fast response from Phoebe.
a helpful little app
Really a lot of great preset options with this app, including the animations. So many ways to customize how it looks on each page. Not to mention the support is top notch. Definitely worth adding to your toolbox.
It has taken a little while to get all our labels working as desired, but Phoebe has been very helpful with information on how the functionality is designed to work, and ironing out the odd bug. Very happy with how the labels look and are working now. Thank you team!
Great app for Halloween and BFCM. It will help to hightlight the discount and info about my products. Quite satisfied with the app at the moment, the support team is also great, Phoebe helps me setting up everything.
I've tried a lot of label apps over the last 12 months and always give up as I can't get them to work well enough, even with tech support going in, they just don't end up looking right. But this one is different. Not only could I get them to work and the functionality and usability was great, when one thing wasn't showing correctly, the tech team (particularly Phoebe ) went out of their way to make it look right for me and help me out. Highly recommend.
It's infuriating that I can't give this ZERO stars. This app is an absolute disaster. Every time I enable it, something else in the theme breaks. First, it was the Add to Cart button—just a grey screen and endless lag. I contacted support, and they claimed to have fixed it, but surprise—they didn’t. After some time, I foolishly gave it another chance, and this time it completely ruined the menu. This is hands down the worst Shopify app I've ever installed. I'm beyond frustrated that I subscribed for a whole year!
Foorder is a really friendly-user app, their customer support help you in a very kind and fast way. Had a great experience with Helen.