Customer service
Product Questions & Answers

Product Questions & Answers

by Appify Commerce

Only app you will ever need for customer service

4.7 of 5 stars(11 reviews)
$1.99/month. 7-day free trial.
Add app

Boost product sales

Boost your product sales by answering customer queries upfront and display them on product page

Faster Import/Export Feature

Now import pre-generated questions & answers or export from current store in a single click.

WhatsApp Chat Support

Let customers reach out to you with the help of WhatsApp and provide them friendly customer support experience

About Product Questions & Answers

Note:- Please, you could consider our rival's app. If you are looking for fancy, complicatedly designed apps. We have tried to keep our app as possible as user-friendly, simple yet significant. Even non-tech persons can function with our app right after adding it to the store.

Why the tagline of our app states "The only app you will ever need for customer service"?

The answer is probably included in the facility provided by our app. Only a product description is not enough these days. People seek validation. If the questions that arise in their mind are answered, their decision to buy that product becomes more firm. Here comes our app. With our app-enabled store-visitors can ask product-related questions directly on the product pages. Answer them and let them realize that store owners care about customer queries.

One step further, use previously asked questions as social proof by making them publically visible.

My store is new but, I have a few readymade questions and answers. Will your app be a good fit for my store?

Good fit? Our app is the BEST FIT for your store as our app lets you import questions & answers.

Okay, but don't all apps in the same niche provide the same features?

Before jumping to any conclusion let us introduce to you our trump card.

Whatsapp Widget...

We have noticed many stores end up installing more than one app for customer relations management & support (which means more money to spend on apps).

Keeping this in mind we have bundled WhatsApp Chat Support Widget along with the app. Make Widget Enable > Provide your desired working WhatsApp number > Your store is ready to serve the quickest support service directly with the help of WhatsApp.

More features are in the pipeline. (Coming Very Soon)

Doesn't it make our app the only app you need to win the trust of customers?

Highlights

  • 1 App Serves multiple purposes with Whatsapp Widget
  • Convert your visitors into customers
  • Simple yet significant user interface
  • Customization of display texts to set labels & titles as per your choice, input translated texts to match the store's language
  • Admins can post questions & answers on their own regarding products to help customers
  • Import/Export questions and answers with a single click
  • Ability to set multiple emails to get notified when a new question gets posted with the option to enable or disable it
  • Quick and easy to integrate Mailchimp
  • Logged in customers can vote whether a question/answer is helpful or not
  • Admin can decide whether only logged in or all customers can post a question
  • Customizable email templates
  • Customer can sort questions by vote or date

We offer support on weekdays (Monday to Friday) from 10:00 AM to 8:00 PM IST.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

  • Product Questions And Answers Store Front
  • Product Questions And Answers Admin
  • Product Questions And Answers Text
  • Product Questions And Answers Whatsapp
  • Product Questions And Answers Settings
  • Customizable Response Mail Template
  • App Home Screen In Mobile View
  • Dashboard In Mobile View
  • Store Front In Mobile View

Support

Pricing 7-day free trial

$1.99/month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    82% of ratings are 5 stars
    (9)
  • 4 of 5 stars
    9% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    9% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 11 reviews

Most recent reviews

FP Ideenfabrik

Rating
3 of 5 stars
Last edited
May 17, 2021

I wanted to try this app 'cause there is a free plan (for serious testing), but when installing the app a popup appears with notice that from now on 1,99 USD where charged each month.
That is the Premium-plan, no choice to use the free one.
After installing a second time the app was installed with the free plan.
So, testing now....
After easy installing and configuring the App works fine so far.
Only 1 field can be configured free, NOimport possible for testing.
a little bit less IMO for testing it seriously

Developer reply

May 17, 2021

Sorry for the inconvenience, kindly reach out to us at support@appifycommerce.com we are happy to assist you :)

SnakeClamp Products

Rating
5 of 5 stars
Posted
February 24, 2021

This is an excellent app that makes it quick and easy for customers to ask questions and receive a prompt reply. Then the question/answer remains on the product page for future customers to see. Previously a customer would have to call or email which was probably an impediment to sales. During setup and testing the developer made some improvements for me including implementing a confirmation message after the customer submits a question, and providing a clickable link in the answer email so that the customer can easily return to the product page. This is a must-have app!

Natures Energies Health Products

Rating
5 of 5 stars
Posted
February 8, 2021

I installed this app and after testing I really liked the way that it works. I have been migrating my site to shopify, and then asked the support team if they could help me. They imported all of my FAQs from a previous platform and did an excellent job. If you are considering an FAQ app for each of your products, I recommend you go with this one as you will not only get a good app, you'll get good support too.

Developer reply

February 9, 2021

Thank you for such a generous review; user satisfaction is our prime motto.

View all reviews