ProfitMetrics

Very complicated app, poor support – a frustrating experience

I used Profitmetrics for about 3 months, and honestly, it’s been one of the most frustrating apps I’ve ever dealt with. From the start, two setup steps didn’t work properly. I contacted support several times, explaining that I’m confident everything was configured correctly — I’ve been a system administrator for years, so I know what I’m doing.

Their reply? “That will be clarified during onboarding.”
I told them onboarding doesn’t help if the setup itself isn’t working… but fine, I booked the onboarding call anyway.

During the call, the support person immediately realized, oh, something isn’t working. Well, no kidding, Sherlock. At least they seemed interested in solving the issue — until they told me I should have my developer fix it. I don’t have a developer, it’s their app.

Eventually, another support person finally took a look and said my cookie banner might be causing the issue. Okay, I removed it — no problem. They told me to wait while they “checked the data.” I waited another two weeks. Nothing. Only replies when I followed up myself.

After about a month and a half of waiting in their support queue, I’d had enough. I uninstalled the app and removed all their scripts… but even now, I still see their script showing up in my orders.

Completely unprofessional, overly complicated, and really poor communication. I’m usually very patient, but this experience was beyond disappointing.

Some problems with connecting my webshops. But recived amazing help and they solved the problem and my webshop is connected. Very happy with profitmetrics and the team.

Great tool, great support!