Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a backbone for multi-vendor and consignment businesses, replacing spreadsheets and cutting end-of-month admin. It handles complex commissions, payout exports, and vendor portals with real-time sales and inventory. Consignment workflows, customization options, and strong reporting are praised, even for large catalogs. Support is frequently described as fast, hands-on, and open to feature requests, with pricing seen as fair and affordable.
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I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating.
That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.
Hi Max,
Sorry to hear that we have fallen short on our promises. This is absolutely not the type of experience we ever want our customers to experience, and we take full responsibility for this. We’ve gone ahead and processed a full refund for all your app charges.
We take this as a learning opportunity to improve our processes and how we work with our customers.
- Kriang