![Puppet Vendors ‑ Multi Vendor](https://cdn.shopify.com/app-store/listing_images/dd60ef1a1fe299a2c6be507f9863e3cb/icon/CMz60try0ocDEAE=.png)
Puppet Vendors ‑ Multi Vendor
- Pricing
-
From $19/month. Free trial available.
- Highlights
- Works with the latest themes
- Rating
- 4.8 (111)
- Developer
- Panther Commerce
Featured images gallery
![Multi-Vendor Commissions and Vendor Payouts](https://cdn.shopify.com/app-store/listing_images/dd60ef1a1fe299a2c6be507f9863e3cb/promotional_image/CILlpcHiivsCEAE=.png?height=720&width=1280)
Track sales, commissions, and automate vendor payouts. Split & auto-assign orders to vendors.
Manage real-time vendor or consignment sales and commissions. Automatically split & route orders to vendors via email and custom portal. Vendors can manage products and inventories in a custom portal. Use insights and analytics to make business decisions, and increase sales. Multi-lingual vendor portal. Convert your Shopify store into a marketplace. Used by businesses in all industries from drop-shippers, and multi-brand marketplaces, to digital marketplaces for art, plugins, and templates.
- Key Insights - Intuitive custom branded dashboard for you and your vendors
- Flat or percentage commissions and deductions for each vendor, product, or SKU.
- Automatic real-time order ssplit by vendor & notifications via email and portal.
- Payouts, custom reporting, store vendor information all in one place
- AddOns: Whitelabel (custom brand), Fulfillments, Products, PayPal/Stripe Payouts
- Highlights
- Works with the latest themes
Languages
English, Spanish, Arabic, Finnish, French, German, Italian, Japanese, Korean, Polish, Swedish, Chinese (Simplified), Chinese (Traditional), and Turkish
Works with
Email, Web Portal, MobileCategories
Financial reports
Financial operations
Automated data sync
Commission options
Referral management
Affiliate experience
Payments
Pricing
Basic
$19 / month
Additional Features Available Via Add-Ons (Charges Apply)
- 30 Vendors
- Commissions per vendor or SKU
- Real-time Notifications
- ∞ Orders & Reports
- Vendor Login & Reporting
- ∞ Invoices + Packing Slips
14-day free trial
Business
$49 / month
Additional Features Available Via Add-Ons (Charges Apply)
- 100 Vendors
- All From Basic Plan +
- Unlimited Chat & Email Support
14-day free trial
Enterprise
$99 / month
Additional Features Available Via Add-Ons (Charges Apply)
- 101-300 Vendors
- All From Business Plan +
- First onboarding + setup
- Priority Chat & Email Support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (111)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing multiple vendors, noting its ability to handle consignment sales, custom sales attributions, and commission structures efficiently. They appreciate the user-friendly interface, real-time updates, and inventory management features. The responsive customer support, offering personalized assistance and improvements based on feedback, is also frequently praised. This app is valued for enhancing vendor management and satisfaction through its robust features and reliable performance.
Joel and Martin from Puppet Vendors are very wonderful to work with. I have been working with them for over three years now and they never fail to provide excellent customer service and fair resolutions. They strive to make their customers happy and are good people with a good knowledge of a multi vendor platform.
Having looked for many years, finding an inventory management system that provides access to multiple vendors, across various platforms is difficult. Puppet Vendors is a great tool to do this. Over time, they have worked hard to fix any bugs that have emerged and continue to work on further developing the app for new features.
I recommend to anyone to use Puppet Vendors.
We've encountered several bugs and errors since using this app. Here's a breakdown of the issues:
1. Order Syncing Issues: The latest orders frequently fail to sync automatically. While a temporary fix involving the date picker sometimes works, it's unreliable. We've reported this issue to the support team more than 10 times, requesting a permanent solution. Unfortunately, the problem persists even until today (25th August 2024), leading us to post this review. There have also been instances where older orders disappear from the dashboard, raising significant concerns about the system's integrity for tracking orders and payouts. Vendors cannot trust a system where orders are not appearing or can 'disappear" unexpectedly.
2. System Crashes: During the first few weeks, the system intermittently crashed, particularly the "Fulfillment details pop-up." The pop-up window would freeze and timeout. In some cases, the entire system became unstable, also leading to timeouts. While these issues seem to be resolved now, they raise concerns about stability.
3. Empty Packing Lists: On occasion, the packing list function produced empty PDFs due to a problem with the PDF generator. Thankfully, this problem has been addressed.
4. Disappearing Orders: Cancelling a fulfillment previously caused the entire order to vanish from the dashboard. Thankfully, this bug has also been fixed.
5. Broken Payout Details Link: Clicking "view details" on a payout initially led to a broken link that returned no information. Again, this issue has been resolved.
6. 502 Bad Gateway Error: On May 16th, the vendor page displayed a "502 Bad Gateway" error. This was reported and subsequently fixed.
Overall, the app's initial "bugginess" raises concerns about its readiness for live production. These basic errors should have been addressed prior to launch. Additionally, the repeated occurrences of missing orders have caused significant reputational damage to our business.
The issue has been resolved. My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful.
However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved.
Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.
Hi,
UPDATE: The issue is now resolved. It was a user error where by the user uploaded logo size that was significantly larger than the dimension suggested by Puppet Vendors causing massive delays in load time. The PV team resized the logo for the user and fixed it.
Thank you for your feedback here and sorry to hear that you have been not having the best experience so far. We take these seriously and are in constant communication with your team to resolve them. Some issues may simply take longer than others but they will be resolved.
We appreciate the impact this might have caused and apologize for this. Rest assured that a resolution will be released shortly.
Support
Panther Commerce can answer any questions you have about Puppet Vendors ‑ Multi Vendor.
Developer
Resources
Launched
March 18, 2020