Multi Vendor ‑ Puppet Vendors

I have mixed feelings about this app.
Whilst ultimately it does what I need, it appears to be buggy and not especially intuitive. My experience with support has been mixed with always excellent speed of response, communication and service from Martin, but rather dismissive from another staff member when requesting help for an ongoing issue which went on for months. This problem should have been very easily fixed but it took a ridiculous amount of messages over a long period of time for anyone to see what the very simple mistake was.
New features are being rolled out but in my opinion, the current features could be better. I'd like to try the automatic payments or subscription service but at a higher price tier and doubts about how easy this is to navigate has put me off. I would also like a subscription based on 3 or 6 months and this isnt currently offered so it wouldnt be suitable anyway.
Ultimately even though I've spent a lot of time on support, the price is good and it saves me a lot of time organising earnings for my vendors.

We recently rolled out Puppet Vendor across both our B2C and B2B stores and it’s been a huge upgrade! Having everything centralized in a single dashboard eliminated a lot of the manual processes we used to juggle with spreadsheets and CSV exports. I even reached out to support with a few improvement ideas after using it, and they shipped the changes within 24–48 hours. That level of responsiveness is honestly rare!! It feels like they actually listen and build with their customers, not just for them.The pricing is more than fair for what it replaces. Support has been fast and genuinely helpful whenever we’ve had questions. Highly highly recommended!

This app is wonderful. If you run a site that has multiple vendors this is the app for you. It has personalized vendor portals where they can upload their own product and set prices and descriptions. It syncs amazing with shopify and is an asset to our business.

We were finding a solution to our multi-vendor consignment business model and after extensive searching, locally and internationally, we found puppet vendor and it was amazing. The functionalities and capabilities regarding multi-vendor solutions given by PV are very exhaustive, ready to be utilize in almost any scenario.

But the real value lies in their customer service, both pre and post sale services. They have been very helpful regardless of the issue and most importantly, they listen to the customers' feedback and actually add functionalities on their application just, tailoring to our specific needs (the added functions are also globally and permanently available afterwards).

If you are looking for solutions in managing multi-vendor (and) consignment model, this is probably THE one for you!

Special shoutout to Mr.Kriang in helping us immensely!

I love this app it is amazing it allows my vendors to set up portals and see their payouts and inventory in real time.

Just installed Puppet Vendor for both our B2C and B2B store and the value is incredible! It has everything we need in one portal and replaces a lot of manual work we were doing before (endless excel/csv reports, lots of tracking,etc.). Super affordable. Their team (Martin) is extremely helpful.
Big props. Big 5 stars. . And I’m not on their team, just a genuinely happy customer.

I would really like to express my sincere thanks to the team at Vendor Puppets. The service is truly amazing - any and every problem I have had (I'm not all that techy) was resolved overnight and they guided me through every step. I have personally spent a great deal of time trialing multiple multi-vendor platforms and the service and options available here are really outstanding - could not recommend highly enough! Thank you, team. Michelle Nixon (The Online Art Gallery Australia)

This app has been insanely good for us. The features are great, everything works smoothly, and the thing that absolutely blew me away is the customer support. I've NEVER experienced support like this from ANY app or service in my life. They've walked me through things step by step, fixed issues instantly, and even helped with stuff that wasn't technically their responsibility. Impeccable support, seriously. THANK YOU MARTIN!!!

It's been such a game changer for us and I honestly can't recommend it enough. If you're considering this app, just get it.

I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating.

That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.

We're gradually switching our sellers to another app. It's very complicated; we can't understand what changes the sellers have made to the products. Reaching customer service is also quite difficult. This is a marketplace app, but they haven't thought about these details.