Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing consignment goods and vendor payments, noting its ability to significantly reduce manual work and save time. Key features include vendor portals, automated payment splitting, and real-time inventory and sales tracking, all seamlessly integrated with Shopify. The interface is user-friendly, and customer support is responsive and helpful, enhancing business efficiency and vendor transparency.
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I love this app it is amazing it allows my vendors to set up portals and see their payouts and inventory in real time.
I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating.
That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.
Hi Max,
Sorry to hear that we have fallen short on our promises. This is absolutely not the type of experience we ever want our customers to experience, and we take full responsibility for this. We’ve gone ahead and processed a full refund for all your app charges.
We take this as a learning opportunity to improve our processes and how we work with our customers.
- Kriang
This app has been insanely good for us. The features are great, everything works smoothly, and the thing that absolutely blew me away is the customer support. I've NEVER experienced support like this from ANY app or service in my life. They've walked me through things step by step, fixed issues instantly, and even helped with stuff that wasn't technically their responsibility. Impeccable support, seriously. THANK YOU MARTIN!!!
It's been such a game changer for us and I honestly can't recommend it enough. If you're considering this app, just get it.
We migrated all of our inventory from another multivendor platform, and Puppet Vendors has been a huge improvement. Their tech support team has been very responsive and helpful during the transition. Highly recommend.
A great tool that's helped us build our business the way we need. Excellent team behind this app who have been not only responsive but have gone above and beyond to help us many times. Awesome experience. Thanks Martin and team!
Excellent app as well as SUPERB customer service. Began to get a little frustrated due to pricing and some minor hiccups with set up, but customer service was AWESOME! They were able to work out a fair price schedule as well as help me through set up. I couldn't have picked a better service and I would definitely recommend for certain.
The customer support from Martin is absolute A+ which is such an important feature when setting up and maintaining your marketplace. We've only had this app installed for a couple of weeks but it's so user friendly to use & navigate. I can't wait to see where our marketplace journey goes using Puppet Vendors.
I have to say they are incredibly patient. Every time I run into a problem, they always find a way to solve it for me. What impresses me the most is that they even updated the backend, and each change truly moved me. This app is simply amazing.
Great customer service, user friendly app. Perfect for consigning!
Great company and service.