Reviews (108)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing consignment goods and vendor payments, noting its ability to significantly reduce manual work and save time. Key features include vendor portals, automated payment splitting, and real-time inventory and sales tracking, all seamlessly integrated with Shopify. The interface is user-friendly, and customer support is responsive and helpful, enhancing business efficiency and vendor transparency.
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I love this app it is amazing it allows my vendors to set up portals and see their payouts and inventory in real time.
This app is wonderful. If you run a site that has multiple vendors this is the app for you. It has personalized vendor portals where they can upload their own product and set prices and descriptions. It syncs amazing with shopify and is an asset to our business.
We were finding a solution to our multi-vendor consignment business model and after extensive searching, locally and internationally, we found puppet vendor and it was amazing. The functionalities and capabilities regarding multi-vendor solutions given by PV are very exhaustive, ready to be utilize in almost any scenario.
But the real value lies in their customer service, both pre and post sale services. They have been very helpful regardless of the issue and most importantly, they listen to the customers' feedback and actually add functionalities on their application just, tailoring to our specific needs (the added functions are also globally and permanently available afterwards).
If you are looking for solutions in managing multi-vendor (and) consignment model, this is probably THE one for you!
Special shoutout to Mr.Kriang in helping us immensely!
I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating.
That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.
Hi Max,
Sorry to hear that we have fallen short on our promises. This is absolutely not the type of experience we ever want our customers to experience, and we take full responsibility for this. We’ve gone ahead and processed a full refund for all your app charges.
We take this as a learning opportunity to improve our processes and how we work with our customers.
- Kriang
I would really like to express my sincere thanks to the team at Vendor Puppets. The service is truly amazing - any and every problem I have had (I'm not all that techy) was resolved overnight and they guided me through every step. I have personally spent a great deal of time trialing multiple multi-vendor platforms and the service and options available here are really outstanding - could not recommend highly enough! Thank you, team. Michelle Nixon (The Online Art Gallery Australia)
This app has been insanely good for us. The features are great, everything works smoothly, and the thing that absolutely blew me away is the customer support. I've NEVER experienced support like this from ANY app or service in my life. They've walked me through things step by step, fixed issues instantly, and even helped with stuff that wasn't technically their responsibility. Impeccable support, seriously. THANK YOU MARTIN!!!
It's been such a game changer for us and I honestly can't recommend it enough. If you're considering this app, just get it.
We migrated all of our inventory from another multivendor platform, and Puppet Vendors has been a huge improvement. Their tech support team has been very responsive and helpful during the transition. Highly recommend.
A great tool that's helped us build our business the way we need. Excellent team behind this app who have been not only responsive but have gone above and beyond to help us many times. Awesome experience. Thanks Martin and team!
Do NOT download this app. Your emails goes on to the scammer hotline and you'll receive THOUSANDS of emails to whatever email is attached to your Shopify. I've gotten 1,023 emails 2 days after uninstalling this app and they're not stopping.
Thank you for sharing your feedback. I’m really sorry to hear about the volume of emails you’re receiving. That’s understandably frustrating.
We’ve reviewed our system logs carefully and can confirm that these emails are not coming from PuppetVendors. Our app does not send bulk or marketing emails, does not share or submit merchant email addresses to third parties, and once uninstalled, all access is fully revoked. There is no outgoing email activity from our systems tied to your store.
We take security and customer information very seriously, and there is no evidence that PuppetVendors caused or contributed to this issue.
Thank you!
Excellent app as well as SUPERB customer service. Began to get a little frustrated due to pricing and some minor hiccups with set up, but customer service was AWESOME! They were able to work out a fair price schedule as well as help me through set up. I couldn't have picked a better service and I would definitely recommend for certain.