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Watches every order's tracking, catches delivery problems, drafts customer's email update for you.
Qonoro Shipping Triage watches every order's tracking across 1,500+ carriers and catches the problems merchants dread: stalled packages, failed deliveries, customs holds, returns, and bad addresses. Each comes with an accurate customer email drafted from real tracking data on a simple to-do dashboard. Approve it or turn on auto-send. On install it scans your last 60 days so you see value fast, and it emails you when incidents need review. Edit templates per incident type, in English or Spanish.
- Auto-detects stalled, failed, customs, return and bad-address problems.
- Drafts an accurate email from real tracking data for each incident.
- Scans your last 60 days on install, so you see problems right away.
- Emails you a daily summary when incidents are waiting for review.
- Approve on a dashboard or auto-send, with editable English/Spanish templates.
Languages
English
Categories
Estimate your monthly charges
Rounded up to the nearest dollar
Extra shipment
Pricing
Choose the plan that best fits your business.
Starter
$9 / month
Plus usage charges
Features
- Up to 100 monitored shipments
- Approve emails before they send
- Built-in templates (EN/ES)
- Daily digest of pending incidents
Usage
Cost per unit
Extra shipment
$0.12
14-day free trial
Growth
$49 / month
Plus usage charges
Features
- Up to 500 monitored shipments
- Auto-send customer emails
- Editable templates + custom thresholds
- Daily digest of pending incidents
Usage
Cost per unit
Extra shipment
$0.12
14-day free trial
Scale
$89 / month
Plus usage charges
Features
- Up to 1,000 monitored shipments
- Everything in Growth
- Priority support
Usage
Cost per unit
Extra shipment
$0.12
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
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Support
App support provided by Qonoro AI.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Orders
-
View orders
Order fulfillments, all order history for the last 60 days
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