QuickCEP: Live Chat&AI Chatbot
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Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
QuickCEP is designed to improve customer service and boost conversion and sales for e-commerce businesses. Its AI chatbots offer 24/7 assistance and support for customers. The omnichannel live chat can handle messages from live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop all in one platform. Additionally, it can track customer behavior in real time for valuable insights. The data from CDP can be segmented and used for targeted marketing campaigns such as EDMs and pop-ups.
- Omnichannel live chat - respond instantly to all messages on one platform.
- Enhance customer interactions with personalized experiences using AI chatbots.
- Easily integrate QuickCEP with your Shopify store in three simple steps.
- Run targeted email marketing and pop-up campaigns for segmented audiences.
- Gain deeper insights into your customers with real-time behavior tracking.
- Highlights
- Works with the latest themes
Languages
English, Chinese (Simplified), Chinese (Traditional), Japanese, and Korean
Categories
Real-time messaging
Automated responses
Customization
Pricing
Free
Free
- For individual sellers
- 100 Messages/mo
- 1 Seat Livechat/Email
- AI Chatbots & AI Copilot Basic
- Automate AI Chatbots Training
- Support GTS
Starter
$49 / month
or $540/year and save 8%
- For small businesses
- 1000 Messages/mo
- 2 Seat Livechat/Email/FB/INS
- AI Chatbots & AI Copilot Basic
- Automate AI Chatbots Training
- Support GTS
Growth
$99 / month
or $1,068/year and save 10%
- For growing business
- 3000 Messages/mo
- 3 Seat Livechat/Email/FB/INS
- AI Chatbots & AI Copilot Basic
- Automate AI Chatbots Training
- Support GTS
Enterprise
$899 / month
or $9,888/year and save 8%
- Unlimited & AI Pro
- Custom Features
- Livechat/Email/FB/INS Unlimited
- Marketing Campaign
- CDP
- Japanese customers: marketing@acrove.co.jp
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (82)
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable.
EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered.
For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop.
If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Hello Lumissence
Our colleague clio was on vacation due to illness and could not reply to your message in time. We are very sorry for this. clio responded to your email as soon as possible after recovery, and we explained all the reasons to you in the email. Our plug-in will not affect your website ranking. This has been verified by many of our customers.
Thank you very much for your use and attention to our products. We hope that you will communicate with our colleagues in time after seeing our emails to ensure that any misunderstandings between us are clarified.
we have already shared your concern with our engineering team and created a case to track the progress of this issue. You may reply to this email, and the engineering team will receive a notification promptly.
Based on the available information, the engineers conducted 10 AB tests on the https://lumissence.com website. The results show that, under identical devices, networks, and loading conditions, the QuickCEP App has less than a 2% impact on your website's Lighthouse score, which falls within the normal range.
PS:
The attached file contains the detailed results of these 10 AB tests.
The test device's UA information is: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36.
I hope that after reviewing the information, you might consider retracting your one-star rating.
Very powerful sofeware for customer service.
All team members are wonderful!
very helpful and good system
This app features a simple design, smooth operation, and comprehensive functionality. Both beginners and advanced users can easily get started. Its intelligent recommendation system is accurate, providing an excellent personalized experience. The interface is user-friendly and highly responsive, making it irresistible. With no ad interruptions, users can stay focused, truly enhancing productivity in work and life.
Support
App support provided by QuickCEP.
Resources
Developer
7500A BEACH ROAD #04-307 THE PLAZA SINGAPORE (199591), Singapore, 534818, SG
Launched
January 5, 2022
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