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The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable.
EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered.
For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop.
If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Hello Lumissence
Our colleague clio was on vacation due to illness and could not reply to your message in time. We are very sorry for this. clio responded to your email as soon as possible after recovery, and we explained all the reasons to you in the email. Our plug-in will not affect your website ranking. This has been verified by many of our customers.
Thank you very much for your use and attention to our products. We hope that you will communicate with our colleagues in time after seeing our emails to ensure that any misunderstandings between us are clarified.
we have already shared your concern with our engineering team and created a case to track the progress of this issue. You may reply to this email, and the engineering team will receive a notification promptly.
Based on the available information, the engineers conducted 10 AB tests on the https://lumissence.com website. The results show that, under identical devices, networks, and loading conditions, the QuickCEP App has less than a 2% impact on your website's Lighthouse score, which falls within the normal range.
PS:
The attached file contains the detailed results of these 10 AB tests.
The test device's UA information is: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36.
I hope that after reviewing the information, you might consider retracting your one-star rating.
Our customer service and operations teams are using this software, and the results are very good! It not only improves work efficiency, but also has easy-to-use functions and many functional details. I recommend it!
QuickCEP is an AI-driven customer-oriented operation platform, which saves a lot of operation and customer service time, improves our work efficiency, and is very segmented on the user data side, which facilitates our refined marketing for consumers and greatly improves our purchase conversion. In particular, the AI function is also our most powerful helper, helping us improve customer response satisfaction, which is very convenient and practical. The downside is that the product function is updated very quickly, and sometimes there will be a delay in opening, but the speed of technical solutions is still very fast. I hope that every time a new function is updated, we can synchronize in advance so that we can prepare in time. It would be even better if the email marketing system can be done more deeply.
Quickcep is really super easy and I fell in love with it after trying it for the first time. Their templates are rich and easy to use, I hope they can help my store to increase sales quickly. Up!
Great to hear that you find QuickCEP easy to operate.We will also focus on optimization in the future.And we do our best to help when it's needed, so should anything come up just let us know!
This app is very comprehensive, especially the customer service robot, which is very multi-functional and can accompany customers to shop at any time; btw, the customer service staff of this team are very attentive, you can contact them at any time if you have any questions, it is highly recommended
Thank you for your kind comments.It is your evaluation that urges our continuous improvement and pursuit. We will make persistent efforts to provide you with a better product experience.
玩独立站这么多年，偶然发现竟然还有中文的关于邮件营销和实时对话的APP，里面的功能感觉还很好用，特别是邮件功能，将我的邮箱和这个软件绑定以后，客户发的邮件我随时都可以回复，不用专门登陆邮箱回复，而且还能和客户实时对话；机器人功能齐全，基本包含了电商使用的基本操作，不用实时在线，也能回复客户的基本问题，设置比较简单，比英文的APP好用多了，同事积累了很多客户邮箱后，也可以进行邮件营销，挽回客户，总的来说，很推荐中国卖家使用
PS：有个小小的建议，bot机器人支持拖拉拽生成流程，确实很友好，但是如果能支持自动翻译成对应的语言就好了
Thank you for choosing Quickcep, we hope to bring you the best product experience and serve with heart, we are always on the way!
This tool recommended by a friend can help independent stations improve the conversion rate. The service staff is very patient. It is working well so far, and I look forward to the follow-up effect.
Thank you and your friends for your recognition, we will provide you with richer functions and better services
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
The function is very powerful and quite suitable for our cross-border brand. Multi-channel chat aggregation supports AI reply, has CDP data analysis, and retains customer data for marketing. It is good.
I am writing to express my sincere appreciation for the outstanding service provided by your email services team on the Shopify platform. Our experience with your service has been nothing short of exceptional.
From the initial setup to ongoing support, your team has demonstrated a high level of professionalism and expertise. The user-friendly interface and robust features have significantly enhanced our email marketing efforts, leading to improved customer engagement and increased sales.
What truly sets your service apart is the quality of customer support. Whenever we encountered issues or had questions, your team was quick to respond and provided effective solutions. Their friendly and knowledgeable assistance made a significant difference in our experience.
