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I have been using this cross-border e-commerce customer service software for half a year, and it has exceeded my expectations in every aspect. Multi-language support ensures seamless communication with international customers. Integration with various platforms simplifies order tracking and shipping problem solving, the functions are quite powerful, and the after-sales staff is also quite awesome
This app is very comprehensive, especially the customer service robot, which is very multi-functional and can accompany customers to shop at any time; btw, the customer service staff of this team are very attentive, you can contact them at any time if you have any questions, it is highly recommended
Thank you for your kind comments.It is your evaluation that urges our continuous improvement and pursuit. We will make persistent efforts to provide you with a better product experience.
The AI chatbot can respond to customer inquiries quickly and accurately, providing instant solutions or seamlessly escalating issues to human agents when necessary. This has significantly reduced response time and improved our overall customer satisfaction. It is also excellent in terms of message aggregation for email and other platforms, and is recommended.
It can integrate messages from various channels, including email, SMS, social media platforms (such as TT, Facebook, etc.). It aggregates and manages messages from different sources in real time. AI customer service replies are also very powerful. After installation and testing, it can save customer service costs.
玩独立站这么多年，偶然发现竟然还有中文的关于邮件营销和实时对话的APP，里面的功能感觉还很好用，特别是邮件功能，将我的邮箱和这个软件绑定以后，客户发的邮件我随时都可以回复，不用专门登陆邮箱回复，而且还能和客户实时对话；机器人功能齐全，基本包含了电商使用的基本操作，不用实时在线，也能回复客户的基本问题，设置比较简单，比英文的APP好用多了，同事积累了很多客户邮箱后，也可以进行邮件营销，挽回客户，总的来说，很推荐中国卖家使用
PS：有个小小的建议，bot机器人支持拖拉拽生成流程，确实很友好，但是如果能支持自动翻译成对应的语言就好了
Thank you for choosing Quickcep, we hope to bring you the best product experience and serve with heart, we are always on the way!
This tool recommended by a friend can help independent stations improve the conversion rate. The service staff is very patient. It is working well so far, and I look forward to the follow-up effect.
Thank you and your friends for your recognition, we will provide you with richer functions and better services
From the beginning, our experience with this customer service software has been overwhelmingly positive. The interface is clean and well-organized, which simplifies navigation and enhances our ability to manage customer interactions efficiently. What stands out most is its capability to consolidate conversations from various channels, significantly boosting our team's productivity and improving customer satisfaction.
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
Very good, the functions can basically meet my needs, easy to use, suitable for cross-border marketing and after-sales. The AI experience is very good, easy to get started training and debugging, and the replies are also very smart
This software is not bad to use and has saved me a lot of work. The workload that was originally only completed by five customer service representatives can now be completed by three people, saving a lot of time. The AI is really powerful, and the requirements we raise can always be solved quickly. After all, it is not manual and cannot replace manual labor 100%. It is already great