Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
July 21, 2022

I am surprised no one reported how buggy this app is. The first time I created a quiz, it won't show me any product recommendations. The second time, I created works fine. But as soon as I move around the questions, the problem started showing up again. It seems like you have to plan everything from the very start, anytime you want to make changes then the app starts acting weird. Am I really the only one that has these problems? I tried to contact developer, but haven't received any response yet.

Tea and Whisk
United States
About 1 year using the app
Prehook replied August 26, 2022

Hi there,

Thank you for sharing your experience with Prehook. I am very sorry to hear that you were having a buggy experience.

We prioritize your happiness and customer experience, and I'd love the opportunity to make this right with you. I've reached out several times via email, have not heard back, but if we can do ANYTHING to help you with your quiz experience, please reach out directly gen@prehook.com.

Thanks very much!

- Gen

February 24, 2022

I installed after seeing the free forever pricing structure within the app store and your pricing matrix- which works for my store right now. then after installing the app, it reverted to a pricing only model of $35/monthly.

United States
2 months using the app
Prehook replied March 3, 2022

Hi there Christine,

Thank you for sharing your feedback, I'm very sorry to hear your experience with Prehook.

Just to be clear, we do have a Free Forever plan, so you do not need to pay anything in order to install the app and build your quiz. You'll only need to upgrade to a paid plan once you need more than 10 engagements.

I have confirmed that you have not been charged anything.

I emailed you a few times, have not heard back yet, but I'd be happy to jump on a call and answer any questions or help you get your quiz set up!

Your satisfaction and success is our primary goal at Prehook, so I do hope that we can make this right for you. Thanks very much, Christine!

- Gen, Co-Founder