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Automated returns and exchanges. From customer request, through approval, to refund and pickup.
Automated returns and exchanges from start to finish. Customers submit requests through a branded portal that validates orders and queues them in your inbox. Approve in one click and the refund, courier pickup, and customer notifications fire automatically. What used to take 15 minutes per return takes 30 seconds. Built for stores that want returns out of email threads, spreadsheets, and 5 separate dashboards.
- Customers start their own returns on a page that looks like your store.
- One click approves the return and starts the refund automatically.
- Courier pickup gets booked on its own, no extra app to open.
- Pay back as cash, gift card, discount code, or direct to their bank.
- Set your own return rules: what comes back, when, and how.
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Delhivery
- Easebuzz
- EasyEcom
- Razorpay
- Shadowfax
- Shiprocket
Categories
Return options
Pricing
Choose the plan that best fits your business.
Founder
Free to install
$0.12 per return processed
Features
- Unlimited requests · $0.12 each
- All couriers, auto pickup retry
- Unlimited workflow automations
- Unlimited return & exchange rules
- Customizable returns & exchange portal
- Store credit & discount-code refunds
- Same or different-product exchanges
- Email & WhatsApp notifications
Unlimited
$19 / month
Features
- Unlimited requests · $0 usage fee
- 1 courier included
- 2 workflow automations
- 2 return & exchange rules
- Customizable returns & exchange portal
- Store credit & discount-code refunds
- Same or different-product exchanges
- Email & WhatsApp notifications
Scale
$59 / month
$0.06 per return processed
Features
- Unlimited requests · $0.06 each
- All couriers, auto pickup retry
- Unlimited workflow automations
- Unlimited return & exchange rules
- Customizable returns & exchange portal
- Store credit & discount-code refunds
- Same or different-product exchanges
- Email & WhatsApp notifications
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (8)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We've been using this app from last month, and it has saved our support team countless hours. Setting it up on our Shopify store was intuitive and took less than an afternoon. Customers love the self-service portal because they can easily process their own returns and exchanges without emailing us constantly. Plus, whenever we had a quick question, their customer support team was fast and helpful. Highly recommend to any merchant looking to turn headaches into revenue!
Great experience with ReturnHQ. As a D2C brand with a specific return and warranty workflow, we needed real customization, not a one-size-fits-all setup. The developer's team delivered exactly that, with fast, attentive support throughout. Highly recommend for any brand that needs a platform flexible enough to match their actual process.
I've tried this app and works well for me. It covers pretty much every refund and exchange scenario we needed.
The support has been really helpful. It's very personalized. They actually took the time to get on a call and customize the app to match our brand's theme and even tweaked the functionality based on our requirements.
Support
App support provided by RankEase.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, Shopify admin
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View customers
Customer data
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Edit products
Products, collections
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Edit orders
Merchant managed fulfillment, all order history for the last 60 days, draft orders, returns, order edits
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit Shopify admin
Files
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Edit other data
Price rules
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