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Call-Back Request by Raven

Call-Back Request by Raven

Developed by Ecommerce Coach Inc.

6 reviews
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Price: From $0.00 / month More info
  • Collect phone numbers of your best leads and the product they were interested in
  • Track sales as a result of your phone calls
  • Show customers why you're the best in your field through fast and helpful call backs

Turn website visitors into your hottest sales calls with a "Call me back" button

Nearly 7 out of 10 businesses think they’re communicating with their customers effectively, while only 2 out of 10 customers agree. Simply put, today’s businesses aren’t as good at communicating with their customers as they think they are. This same study also found that 97% of customers will do more business with those that respond quickly to them.

Raven's Call-Back Request is the solution. It enables you to show your interested customers why you have the best customer service in your industry. A quick reply does wonders to converting your sales calls.

The call back button can be customized and embedded anywhere on your Shopify store to encourage interested visitors to leave their phone number. As soon as they feel your website isn't offering the answers they're looking for, your customer can make a callback request, including SMS or WhatsApp.

Look, as small businesses we all understand it can feel scary competing with Amazon and the big brands. But you should know you have a MASSIVE Competitive Advantage! Your customer relationships are your biggest competitive advantage; so install Raven and show your customers why you're their best option.

How it works:


  1. A visitor comes to your site and explores your product pages.
  2. They see the call/message back button, and if they want to speak to you before considering their purchase, put in their phone number, and click "call me back" (you can also configure other options like "WhatsApp me" or "SMS me").
  3. Raven alerts you and/or your team to call back the customer, along with which product or URL they were looking at. With one tap, you will be connected to answer all of their questions and close that sale!

Raven Call Back Request will also:

  • Collect and store phone numbers of interested customers

  • Show you reports on your converted sales calls

  • Add unlimited team members to call back request alerts

  • Provide you with high converting call scripts so you can start the conversation right

  • Let customers choose how they want to be contacted

  • Send custom SMS or WhatsApp texts to interested customers after the call to thank them or as later date follow-up messages

  • Connect you with customers globally

  • Alert you via Email or Facebook Messenger

  • Gathers data about requests made on each product or website page

  • Allow you to keep on top of customer inquires even when you're on the move

  • Only message you when you need to know, like an executive assistant.

  • And more!
  • Don't be the last store offering personalized pre-sale customer support. Remember, relationships = revenue. So install Raven Call Back and turn website visits into more leads and sales calls.

    Call-Back Request by Raven reviews

    6 reviews
    1. 5 stars (6 reviews)
    2. 4 stars (0 reviews)
    3. 3 stars (0 reviews)
    4. 2 stars (0 reviews)
    5. 1 star (0 reviews)

    AMAZING. Got the app, and on the 1st day using it, we had made 3/3 conversions for over $1000 in sales. Its a great way to get in touch with your customer without being overly aggressive via email or phone calls - they let you know when they want to speak. Talking with customers has already improved almost every aspect of our store, and increased sales! Also, the customer service that the Raven team has offered me has been exceptional - had a minor issue (which was actually my fault) and they went above and beyond to assist me. Very personal and attentive. EVERYONE NEEDS THIS APP.

    posted

    I'm so excited for this app! I know that I'm losing customers because of lack of / tardy communication from my end. I like the fact that customers get the option to ASK for a call back (avoiding any spammy type feel) and that get the choice of how they can be contacted: call, text etc. :)

    posted

    Great experience so far with the app - already collected leads that have converted + app developers were able to fix design issue i had immediately.

    I think this app is going to become a staple in the ecomm world!

    posted

    Simple and effective.

    The developer also goes above and beyond to help (don't see that very often).

    posted

    I released this app for the broader Shopify ecosystem because of the success I saw with my own store. I deployed a "call back request" button on my store so I could save my leads' phone numbers and track which ones of my conversations ended up buying later on. What I discovered was that inbound phone calls (in my first week of using Raven) resulted in $420 in revenue, and about $52/request. Basically, that means anytime I got a Raven alert, the expected result of me calling that customer back was $52. So of course I was going to do that. Since I had success I decided to launch this app for others. I hope you find it useful!

    posted

    The timing of this app couldn't be better, we've had multiple customers asking us for a call lately.

    Also our customers tend to be older so they do like talking to a human being.

    posted
    Get
    From $0.00 / month

  • Raven is free to install
  • Maximum price is $19/month for stores converting an additional $100/month in sales
  • Stores converting less than $100/month from Raven pay $5/month
  • No limit to the number of requests Raven will collect
  • However, under the Free plan only the first 20 leads will be callable/messagable
  • Once the 20 request limit is reached, you will need to upgrade to unlock auto-connection with lead #21 and onwards
  • Whether you hit the 20 lead limit in 2 days or 100 days, Raven will be free during this time
  • After you hit your 20 lead limit, Raven will inform you to upgrade your plan

    • Don't worry if you need time to decide about your upgrade, the Raven widget will still be embedded on your store and it will still continue to collect leads for you. The only difference is you won't be able to automatically connect with your new leads until you've upgraded.

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