Callback Request

Callback Request

by How Many Steps Inc.

Turn visitors into qualified phone leads and sales calls

5.0 of 5 stars(83 reviews)

Generate More Leads

Contact forms suck! Phone calls work better. Visitors are more likely to leave contact info if they know they will get faster a callback.

Increase Conversions

Unanswered questions are losing you real sales every day. The Raven Callback app converts almost buyers by connecting you via Phone or Text.

Track Phone Sales

We track conversion details from each callback request. Whether or not you make the sale, you can follow up or re-market over Phone or Text.

About Callback Request

Our results speak for themselves

Most businesses using Callback see 25% conversion on our phone or SMS conversations. Many see 50% conversion rates, and a couple of our clients are close to a perfect 100%!

The biggest problem in the rise of online shopping

The rise of online shopping has been great for small businesses attracting more customers. But it's also opened the doors to allow anyone to sell anything. This means as small business retailers we have more competition than ever before.

Luckily, as small businesses, we have BIG advantages. And the biggest one is 1-on-1 customer relationships. Imagine how much trust you would have for a business calling you back within minutes or even seconds of your request, answering your questions with a big smile, and getting to know more about your needs. Be bold, people!

Most stores treat customers like transactions, but you can treat them like valued assets. And our Callback app will create these relationship building conversations.

Callbacks will help almost any business

No matter how much information you put on your website, most visitors won't take the time to read it all. Time saving convenience is a key factor in customers making a decision. This is why it's so important to offer callback options. It's easy, and lightweight, for a customer to simply request you call them back. No waiting on hold, no waiting for a live chat agent, and best of all, no waiting for a "contact form" email reply.

Callbacks work especially well for high priced, niche, or B2B sales:

  • Furniture
  • Jewelry
  • Special clothing
  • Equipment
  • Home appliances
  • Technology

How it works:

  1. A visitor comes to your site and explores, but has a question.

  2. They see and click your callback button and enter their phone number.

  3. Alerts you/your team to call back the customer, and tells which product they want. With one tap, our app will connect you through your visitor's preferred channel (SMS, Phone, or WhatsApp).

Easy, right?

In addition to getting you on the phone with interested customers, your Callback app will also:

  • Collect phone numbers of interested customers
  • Allow customers to pick a scheduled callback time
  • Track your phone conversion %
  • Provide bold high converting call scripts so you can start the conversation right
  • Let your customer choose between Phone, SMS, or WhatsApp replies
  • Allow you to keep on top of customer questions wherever you are
  • And we launch new features every 60 days

Since the beginning of time, commerce has been done 1-on-1

People traveled far to find what they needed, asked questions and then bought. The invention of the phone eliminated the need to travel but the 1-on-1 conversation stayed. Fast forward to today's online world and the 1-on-1 is still the best tool!

Integrates with

  • Facebook Messenger,
  • Phone,
  • SMS,
  • Text Message,
  • WhatsApp

See the app in action

Explore how the app works in an example store.

View example store



Free to install

Limit of 20 free leads. All plans are free if no leads collected that month

  • Get started and test is Callback is the right app for you

  • Comes with 20 free inbound phone leads

  • No time limit

  • Conversion Tracking



  • Up to 20 phone leads per month (after first 20 free leads)

  • Call, SMS, WhatsApp

  • Saved Leads

  • Reports

  • Auto plan downgrade on low usage months



  • Up to 100 phone leads per month (after first 20 free leads)

  • Call, SMS, WhatsApp

  • Saved Leads

  • Reports

  • Auto plan downgrade on low usage months



Limit of 20 free leads, then must upgrade to a paid plan

  • Unlimited phone leads per month (after first 20 free leads)

  • Call, SMS, WhatsApp

  • Saved Leads

  • Reports

  • Auto plan downgrade on low usage months

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Stock Box Online

This app has improved our response times and customer experience. The developers service and support is fast and efficient, and nothing is too much for them to look at for you. I would definitely recommend this app as part of your customer service and support capabilities for your site.

Lifestyle Clotheslines

The call back app has been made a big difference to our store and the revenue it generates. By allowing customers to choose the medium they would like to be contacted in, plus the analytics to show how many conversions come from using the app have made this one of our favourite Shopify apps. I think every store should have this app installed as the value versus cost benefit is huge! Do yourself a favour and install it today!

Vape Gift

The support is extremely helpful and got a custom button on my site installed quickly. I have just installed the app, so I can't judge how well it converts for me, but I am excited to see the results.