Reviews (45)

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited July 17, 2018

Fantastic app with client support to match! The app was easy to set up but we needed customisation to match the look of our website @ www.spiffyspools.com. Customer support was responsive over email and went above and beyond over a few rounds of back and forth to give us exactly what we needed. The app works like a charm. Easy intuitive interface and we have already closed a couple of sales since installation.

Spiffy Spools
United Kingdom
11 days using the app
December 14, 2018

We use this app to schedule callback for media inquiries. It's great to because we get alerted as soon as someone requests a contact back, and we can dial that person with one tap through the Raven Callback email or messenger alert.

FVV23
United States
30 minutes using the app
Edited March 4, 2019

Fantastic support - called me before I was even done installing and saved me some time troubleshooting a mistake! I needed to make some changes later and received the same superior level of support - they are really dedicated to making this app great!

Iron Mountain Refrigeration & Equipment, LLC.
United States
7 days using the app
HMS Commerce replied March 4, 2019

Thanks Michelle! You're the real MVP here. Keep up the great work with your personalized customer conversations.

September 7, 2020

This app was just what I was looking for and works as advertised. Customer service was fast and friendly. Ahmad one of the service reps even made some very useful suggestion as far as placement of the callback widget on my site. Would recommend this app to others.

Sports Nutrition By Max Muscle
United States
14 days using the app
February 17, 2021

I had an one hour call with Ahmad to explore the opportunities and how to better use Call Back App and Shop Phone to increase sales and recover abandoned check out . Ahmad is a very knowledgeable and kind person, and both of his products are helping my business grow. Thanks!

Real Doll
Germany
About 1 month using the app
August 17, 2018

Great App! Simple to the point. Connect with customers on their terms, quickly converting leads into sales with data to back it up. Courteous, fast & professional support. Willing to go the extra mile to customize for our particular market, sales funnel and products. Fantastic work!

North Country Fire
United States
4 months using the app
May 4, 2018

Love Raven. So simple but so effective. I get the call back requests straight to my FB Messenger and my whole team also gets the email alerts. I know which product they were looking at when they made their request and it makes it really easy for us to understand what the customers needs are. Best of all, it's increasing our sales.

Belmonte Bikes Ltd
Canada
22 days using the app
January 12, 2019

Awesome app to help me close more sales. The phone sales channel is key. For my type of product customers love the 1 on 1 conversation before making their purchase. When we're able to call them back right away it earns that trust for my brand and customers are already interested in buying. Conversation rates on my phone calls are amazing.

Venom Motorsports USA
United States
3 days using the app
March 25, 2021

This app has the potential to increase my sales exponentially. Ahmad is very knowledgeable about Shopify and e-commerce for higher-priced goods, both of which I found refreshing. We worked on a zoom call, got the app set up, and he even offered to fix a few other minor template issues while he was installing the app. I couldn't be more positive about the experience.

LISA ROBIN
United States
1 day using the app
HMS Commerce replied March 25, 2021

Thanks Lisa. I really appreciate the kind words. Loved working with you and looking forward to a continued working relationship.

April 3, 2020

This is an amazing app, it ensures we get sales and support. I love the notification stating that a Callback Request has been successful and money is in the bank. These guys are thinking creatively and actually helping people with simple apps. Not bloated with unnecessary features. I like the use of the phone in this day and age. It converts. God Bless you guys, stay in touch! Ted

Crokinole Canada - Boards, Accessories, and more!
Canada
12 months using the app