Reviews (46)

Overall rating
4.3
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
September 18, 2020

The call back app has been made a big difference to our store and the revenue it generates. By allowing customers to choose the medium they would like to be contacted in, plus the analytics to show how many conversions come from using the app have made this one of our favourite Shopify apps. I think every store should have this app installed as the value versus cost benefit is huge! Do yourself a favour and install it today!

Lifestyle Clotheslines
Australia
Over 1 year using the app
November 16, 2022

Has most of the functionality needed, but really limited styling makes this app less useful than it could have been

Akasa - Unike Gulv
Norway
Over 1 year using the app
January 9, 2020

Great support. Great application. Has helped us close on a large number of sales. Ahmad helped us to integrate it on the store. First class service

NetworkTigers
United States
Over 1 year using the app
Edited July 6, 2019

Found the app very useful from a customer engagement perspective, with alerts that let you respond quickly to customers . Assistance from the support team is top notch !

Panjavarnam
India
About 1 year using the app
HMS Commerce replied July 6, 2019

Thank so much Ganesh. It's been great working with you and also getting your feedback for our app. You had some great points on how we can make it even better for you and we're definitely going to implement them in the coming months.

April 3, 2020

This is an amazing app, it ensures we get sales and support. I love the notification stating that a Callback Request has been successful and money is in the bank. These guys are thinking creatively and actually helping people with simple apps. Not bloated with unnecessary features. I like the use of the phone in this day and age. It converts. God Bless you guys, stay in touch! Ted

Crokinole Canada - Boards, Accessories, and more!
Canada
12 months using the app
December 17, 2019

Easy to set up and a great way to engage with shoppers WHILE they are still on site. Load speed wasn't affected and the app is intuitive to shoppers. If your team is serious about conversion. Buy this app

Haven Mattress
Canada
6 months using the app
August 17, 2018

Great App! Simple to the point. Connect with customers on their terms, quickly converting leads into sales with data to back it up. Courteous, fast & professional support. Willing to go the extra mile to customize for our particular market, sales funnel and products. Fantastic work!

North Country Fire
United States
4 months using the app
May 18, 2021

Incredible app, it has already increased our sales visibly. Thanks for a great app and world class support.

italian-lighting-centre
United Kingdom
3 months using the app
May 27, 2025

Worst Support Ever!!

Pro Coffee Gear
United States
Almost 4 years using the app
June 25, 2018

I installed Callback request by Raven on a whim because I thought that there needed to be a lower impact call bypass to the standard chat, or email form that didn't give that instant gratification. The products we sell require some explaining, we sell customer paper cups to the Yogurt shop market. So through that process people need to understand, how the cups are made, how to get the logo on there, what the design process is, what the minimums are. Even though you can plaster all of that on a page, our customers prefer the phone. Once we put this on, all of a sudden, 5-10-15 call back requests a day from customers that were interested to learn and listen.

This is a newer app, but I'm very glad that it exists, its simplistic and it works. If your brand new and starting out and your looking for your very first selection of apps, and you don't mind picking up the phone, in my opinion this should be one of your first 10 apps.

Carryout Supplies
United States
2 months using the app