Real ID ‑ Verify Customer IDs

Real ID ‑ Verify Customer IDs

From $99.99/month. 14-day free trial.
Rating (4.4)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

October 6, 2020

Languages

English

Categories

Fraud

Works with

Shopify POS, Checkout, BrightPearl, REST API, Webhooks, Flow, Checkout Extensibility

Sell with confidence using secure, scalable, and automated ID verification. No code required.

With Real ID you can verify your customers identities before or after checkout. Save incorrectly flagged high risk orders, and protect your revenue from chargebacks. Meet compliance for age restricted goods with automated ID checks to check date of birth. Automatic tagging of customer profiles and orders, so customers only need to verify once per lifetime. Manually or automatically send ID checks based on order value, risk level and more.

With Real ID you can verify your customers identities before or after checkout. Save incorrectly flagged high risk orders, and protect your revenue from chargebacks. Meet compliance for age restricted goods with automated ID checks to check date of birth. Automatic tagging of customer profiles and orders, so customers only need to verify once per lifetime. Manually or automatically send ID checks based on order value, risk level and more. more
  • Prove your customer’s real identities using a photo ID and facial biometrics.
  • Control when ID verification is required before checkout or after checkout.
  • Remember repeat customers so ID verification is only required once per customer.

Pricing

14-day free trial

Essential

$99.99/month

$1.49 per A.I. powered ID check

  • Customize ID check branding, theme & content (no code!)
  • Remember repeat customers without additional ID checks
  • Automatic age verification

Protect

$499.99/month

$3.99 per A.I. powered ID check

  • Everything in Essential
  • Facial recognition
  • Custom subdomain (verify.yoursite.com)
  • API & Webhooks
  • Shopify Flow
  • Long-term storage
  • Team manage

Essential

$99.99/month

$1.49 per A.I. powered ID check

  • Customize ID check branding, theme & content (no code!)
  • Remember repeat customers without additional ID checks
  • Automatic age verification

Protect

$499.99/month

$3.99 per A.I. powered ID check

  • Everything in Essential
  • Facial recognition
  • Custom subdomain (verify.yoursite.com)
  • API & Webhooks
  • Shopify Flow
  • Long-term storage
  • Team manage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

23 reviews

Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
April 17, 2023

Well received by our customers and easy for staff to verify if customers have completed ID check before shipping.

Their support team was very helpful in creating code to work with our varied delivery methods. The online age verification was installed quickly and customizations were completed within a day or two.

Thunderbird Vapes
Canada
27 days using the app
Verdict replied April 17, 2023

Thank you! It's my pleasure to help you.

Please don't hesitate to ask if you require any more specific order channels that need excluded from ID verification.

May 30, 2023

The customer service is outstanding, and the app itself works great. Such a help for our shop which requires ID checks!!

Cantrip
United States
8 months using the app
May 4, 2023

I did 5 test on myself, all non working properly, then ask a customer to do 1, for my shame did not work too. Then finally work partially but not with the head turning.

They told me I would not be charged BUT got charged €15.75 + $17.08 to be charged on next month for an app that NEVER WORKED 100% and only 1 time work 90% but did not catch the face turning.

The app is not done, need a lot more of testing.

DaRoAn
Spain
22 days using the app
Verdict replied May 4, 2023

Hi,

I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations that I cannot control either.

For context, Shopify does not allow Partners to cancel charges before they are finalized in an invoice and charged to your card.

Again, we cannot issue refunds during same time period period the charge is counted in, or even cancel the charges. I know that sounds unfair, and we agree it is, but it outside of our control.

On April 14th, you signed up for a paid plan: https://share.cleanshot.com/s4PqQfT3

Three days later on Monday April 17th we received your email that you'd like a refund for paid checks you used for testing. We cannot cancel or refund charges in the same billing period - and we issued a credit for all ID checks.

Issuing an app credit is the only option we have at this time for ID checks in the same period.

Now that the bill has been finalized (May 4th), we can offer a refund for these test checks. You should see a refund shortly. I'll follow up in a few days to make sure you have received your money. Please the the screenshot below:

https://share.cleanshot.com/Rrk9pnZv

Please note that ID verification is higher touch than other methods of verification. Some customers do have issues understanding the prompts, we aim to make this experience as seamless as possible and user friendly as possible.

This is why we offer a test mode when you first install the app, it gives you the opportunity to trial out these features before committing to a paid plan.

April 11, 2023

App is great! Does what it says and really helpful for age verification. Easy process and great customer service.
I can recommend this app.

Soostie
United Kingdom
21 days using the app
December 11, 2020

I needed an app to help with stopping potential fraudulent buyers. This app has helped me feel confident in some questionable customers. I took a chance early on by opting in to this brand new service. It seemed to work fine but I did run into a couple of errors early on. Fortunately the creator reached out immediately after I had emailed asking for assistance and fixed the problem. Dylan has been great to work with, always responding within a reasonable time frame if not immediately and also has customized the app to better help with my business needs. Highly recommend not only the app, but in Dylan aswell.

Yuhzie Boosts
United States
About 1 year using the app

About this app

Launched

October 6, 2020

Languages

English

Categories

Fraud

Works with

Shopify POS, Checkout, BrightPearl, REST API, Webhooks, Flow, Checkout Extensibility

Built by Verdict

About Verdict

4.4 average rating

3 years building apps for the Shopify App Store

Cleveland, OH, US

Support

Send a message

support@getverdict.com