Xero Sync by Reconcilely , 54 reviews
When ever I have had an issue whether be user error or system error, the friendly help desk is always there with prompt and efficient response and resolutions.
App works great and allows me to get product volumes into Xero so I can run additional reports. Customer service is up there with the best. Any problems are solved within minutes.
The functionality of the app is good. We run 3 different shopify stores and the app is pivotal in porting our sales over to Xero as an invoice record for our daily reconciliation. We ran into some issues with billing spanning late 2022 to now but thankfully Eric and the team were able to resolve this and get us back on track and assist with invoice mapping to ensure we imported correct data.
Hello. Looks like you submitted two identical reviews.
I’m sorry you had this experience with the app. Stability is one of our staples, and sometimes things can certainly get in the way should Xero APIs not play nice, as is the case whenever we attempt to collect ledger accounts if the API is down. This can cause unforeseen results in which our only option is to react.
The extreme majority of our customers don’t experience the volume of bugs you are describing, which is why I’d like to followup to understand your issues a little better and solve them for you.
It seems you also have open support tickets. It would be ideal to be able to solve your support tickets and resolve this for you.
Looking forward to it
Works well to reconcile our Shopify payments to Xero. Also, very responsive and helpful support team.
Absolutely terrible service. We had requested a trial and the app wouldn't even load. I spoke to support at their end and was told it was a Shopify issue. Then Shopify reviewed and it was found to be on this apps end. By this stage the 14 day trial had ended and I was yet to even be able to access the app. I was charged $990 USD for an app I can't even use. I wrote to support again asking for them to please refund and asked if we could start a trial next month as there was no point now as my finance person who would be using the app is on leave. I was then told by support that because we didn't have "time" to use the app during the trial we would have been charged. So now I'm $990 down for an app I don't even know if it works because I can't even use it. I have requested a full refund and am awaiting to hear back from them. Not feeling super confident after the past two weeks of communication. Be very aware.
Nelvin has been absolutely amazing. Thank you. Every support request has been resolved promptly and with professionalism.
Nelvin is the bomb! Thank you so much for trusting us to be your solution for Shopify order reconciliation over the past 2+ years!
Really awesome app and even better service! Would highly recommend to others. The service is better than most companies I have worked with.
Really appreciate your review. It's been our pleasure to be at your service over these past 2+ years :)
Support is very knowledgeable. Customer service is amazing as well. Keep up the excellent service you are providing.
We appreciate your review and are grateful for the opportunity to be your solution! Please don’t hesitate to get in touch if you need anything.
When I was syncing all the previous orders last month, there are some errors that I encountered. So I reach out to the customer support contact via chat. They're quick to respond very helpful. Keep up the good work. I really appreciate their immediate response to help us. Thank you so much!
Really appreciate your review, it’s our mission and we are passionate by driving results lime yours. Please never hesitate to get in touch if you need anything or have any feature requests. All the best!
Really fantastic customer service. This app definitely makes my life a lot easier. Thanks so much guys.
We appreciate you! Thanks for choosing Reconcilely to automate your Shopify accounting 🤗