ReConvert Upsell & Cross Sell!
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,395)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for boosting sales through automated upsells and targeted offers, like personalized thank-you pages and follow-ups. They value its extensive customization options and user-friendly interface, which enhance customer engagement. The app is noted for its reliable performance and responsive support team, which quickly addresses issues and helps optimize its use.
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Pretty easy app to use, the support from Vladimir was great as well! Looking forward to the results.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
Initial set up was super easy as I was intimated to try and attempt this. Support was excellent to work with. Looking forward to growing my store with this app!
Thank you for your great review and feedback🙏 Our team is always here to help 24/7😎
Ótimo
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Really love this app! The support is amazing. Specifically Vladimir on their support team. He helped me navigate the initial set-up. I would highly recommend it.
Thank you for your feedback and recommendation 🙏Our support team is always here to help you😎
Great app with lots of options! I like that they offer support for multi-language stores since it's an important part of my business. Lee-ann was there to assist me really quickly and explain to me how to set the trigger for the additional languages, as well as Anastasia who helped me later on. Amazing customer service at all times, thank you very much! :)
We're delighted to hear you're enjoying the app and its support for multi-language stores!
We understand the importance of reaching a global audience, and we're committed to providing tools and resources to help you do just that. We're thrilled that Lee-Ann was able to quickly assist you and provide clear instructions on setting up triggers for additional languages.
Your positive feedback motivates us to continue developing our app and investing in customer support. We want to ensure that everything we create is not only powerful but also accessible and easy to use for everyone, regardless of language.
Thank you for choosing our app and for taking the time to share your review. We appreciate your business and look forward to supporting you in your continued success!
Sincerely,
ReConvert Team
We use it on 1 store (US traffic) but not on our main one. Their pricing isn't based on revenue but on total orders. Unfortunately they even "charge" for unpaid orders which are a large % of orders in markets like Brazil which have an offline boleto system.
I pointed out this model doesn't make sense in markets such as Brazil but the question was ignored. Second time I asked they basically said tough luck. Short sighted.
EDIT: They reached out and we have agreed a workaround for boletos and installed on the 2nd store.
Hi there,
Thanks for the feedback!
As mentioned in our emails, we can definitely work out a pricing model that will work for your specific store :)
We do our best to keep our pricing fair. Please get back to us and we'll make sure you have an awesome customer experience.
And thank you for giving us a chance,
Eric | ReConvert CEO
Was wildly confused on how to properly set up the upsell but the support took care of me and set it up for me!
Thank you for your great review🙏 Our team is always ready to help😎
they listen to your feedback and that's a plus. App itself is good. Notice more upselss at the end of the orders
Thank you for your review of our Shopify app! We're so glad to hear that you found it to be good and that you're noticing more upsells at the end of your orders.
We're always looking for ways to improve our app, and we're glad to hear that you're happy with the way that we listen to feedback. We've made a lot of changes to our app based on feedback from our merchants, and we'll continue to do so.
We're excited to hear that you're noticing more upsells at the end of your orders. This is one of the main benefits of using our app. By offering upsells and cross-sells to your customers, you can increase your average order value and boost your sales.
Please feel free to reach out to us if you have any questions or concerns. We're always here to help.
Thank you again for your review! We hope you continue to use our app and that it helps you to achieve your e-commerce goals.
Highly recommend! Brings in additional key revenue that is game-changing for your bottom line. Highly recommend!
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success