Reviews (4,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order values and conversion rates through upselling and personalized "Thank you" pages. They appreciate its user-friendly interface and customizable features, which are easy to adapt to specific business needs. Customer support, especially from staff members like Alex, Avraham, and Ash, is often highlighted for being responsive and knowledgeable, quickly resolving any issues.
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This app looks like a good.
But Anastasia of this support don't know well about features of this app.
I have requested to her about a feature of this app but she said me that the feature doesn't exist continue.
Bad support!
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
The setup on this (for a newbie to this type of app) was very unfriendly. Luckily Ash was great and set it all up, as well as answering ALL of my MANY questions very patiently. I have to wait to test it tomorrow. I'm excited to see the upsells it helps me acquire! I'd give it 5 stars, but the setup is rough and no clear examples. But great customer service!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always.
Always here for you 🖤
Avraham | Customer Success
great work from Alex helping me set up
The customer service is absolutely amazing, I had a problem and Avraham from Reconvert helped me with it thoroughly! I’m so grateful! Defiantly download this app because if you do ever need support, they’re so helpful!
Hey A!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to help you in the end to achieve the result you were looking for!
Always here for you 🖤
Avraham | Customer Success
Good app and easy to use. Alex helped us to updated the app when we had an issue.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. Our customers always seem to love Alex's detailed technical knowledge.
Always here for you 🖤
Avraham | Customer Success
Appreciate the app as well as the support. Thank you Shafta for solving my late-night issue smoothly!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Shafta is one of our newest agents and I'm delighted she was able to put you at ease and solve your confusion!!
Always here for you 🖤
Avraham | Customer Success
Great customer support, Eric help me for the whole setup, thank you so much.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Eric was able to answer your questions. Our CEO cares so much that he gets involved too for our customers!
Always here for you 🖤
Avraham | Customer Success
I haven't had the time to test the effectiveness of the app but they do have amazing customer support! Many thanks to Alex, he has been really helpful
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I am so glad Alex was able to respond quickly and help you resolve your issue!
Always here for you 🖤
Avraham | Customer Success
good experience helpful and quick in responding
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success