Reviews (5,239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and enhancing store performance through automated upsells and personalized post-purchase experiences. It offers extensive customization options, user-friendly automation, and a detailed analytics dashboard. The setup is straightforward, and operation is smooth. Customer support, with team members like Riya, Alex, and Shafta, is frequently praised for their responsiveness and effectiveness.
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Good app to reconvert clients on a second purchase. Anastasia and rest of customer care are great!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always - Anastasia is great!
Always here for you 🖤
Avraham | Customer Success
snelle service, top
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
still have not seen the result of this app reason is just installed it today but One thing I can say and I can guarantee the team was very helpful and available every time you needed help and the patience Alex showed me was so amazing
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Alex is great and always goes the extra mile for customers! I'm delighted he was able to help you!
Always here for you 🖤
Avraham | Customer Success
réactif et super professionnel
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Ash was very Knowledgeable and helpful.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Ash is so clear in the way he explains everything! I love that Ash was able to respond quick and help you resolve your discount issue!
Always here for you 🖤
Avraham | Customer Success
Super application !
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success
Great customer support
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Anyone in particular? Let us know - care@reconvert.com
Always here for you 🖤
Avraham | Customer Success
setup was easy peasy lemon squeezy... also it helped that Alex was on hand to squeeze the lemons out of it! Thanks Alex!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. Alex is great!!
Always here for you 🖤
Avraham | Customer Success
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
Alex was very patient in helping me be sure I have everything correct- which is a huge help for an entrepreneur like myself. Thank you very much!!!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always. Alex is great!
Always here for you 🖤
Avraham | Customer Success