Reviews (5,197)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing store performance through automated upsells and personalized post-purchase experiences. It offers extensive customization options, user-friendly automation, and a detailed analytics dashboard. The setup is straightforward, and operation is smooth. Customer support, with team members like Riya, Alex, and Shafta, is frequently praised for their responsiveness and effectiveness.

April 17, 2024

I loveddd this app! I don't even know why I deleted it, but I am back. Customer Service agent assisting me and gave the best service.

Bezzleme
United States
About 2 years using the app
ReConvert 💵 replied May 2, 2024

Thank you for your 5* review - it means the world to us!

Thank you for acknowledging the hard work that everyone at ReConvert puts in to try to make our customers' experience the best it can be!

Always here for you 🖤

Jordan | Customer Care

June 3, 2024

Thank you so much Vladimir for helping me the whole morning to fix an issue with the app with instant replies. Much appreciated!

SojuSway
Australia
23 days using the app
ReConvert 💵 replied June 5, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. Our customers always seem to love Vladimir's detailed technical knowledge.

Always here for you 🖤

Avraham | Customer Success

September 24, 2024

Me encanta, solo eso puedo decir❤

VentureNest
Dominican Republic
1 day using the app
ReConvert 💵 replied September 29, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

June 15, 2024

Anastasia was a very good helper.

Setfit Romania
Romania
2 months using the app
ReConvert 💵 replied June 19, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I am so glad Anastasia was able to respond quickly and help you resolve your issue!

Always here for you 🖤

Avraham | Customer Success

July 22, 2024

Thant to Alex and Anastasia for their help

Petit-Tablier®
France
1 day using the app
ReConvert 💵 replied July 24, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Alex and Anastasia demonstrating their experience once again. I'm so glad they were able to put you at ease and solve your confusion!!

Always here for you 🖤

Avraham | Customer Success

May 8, 2024

i love this app, it's easy to set up and use, great customer support. highly recommend it

wellvy wellness store
United Arab Emirates
4 months using the app
ReConvert 💵 replied May 15, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. Would love to know who helped you?

Always here for you 🖤

Avraham | Customer Success

Edited May 28, 2024

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.

Review edit:

I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.

I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.

Edit # 2 -

Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.

I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:

I am a small business, recently started in February, haven't built up a lot of organic traffic yet.

1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.

2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.

3. When testing the app, the layout looked clean.

4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.

5. I achieved 0 upsells as a result of this app.

6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.

App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.

In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.

If you are a store that has some decent traffic and sales, this app is worth a shot.

Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

Shiitake Products
United States
About 1 month using the app
ReConvert 💵 replied May 9, 2024

Hi there SP

I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

September 12, 2024

Great customer service!

Steel 'N' Feel
Vietnam
About 1 hour using the app
ReConvert 💵 replied September 17, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

October 12, 2024

The support is magic and the app is great!

Jo and Bart
Belgium
About 3 hours using the app
ReConvert 💵 replied October 15, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

July 28, 2024

Top app zeker een aanrader!

Florenza-London
Netherlands
3 months using the app
ReConvert 💵 replied July 30, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success